Event Support Crew Member II

DescriptionNauticus is a maritime discovery center located along the waterfront of downtown Norfolk offering a unique form of experiential learning for all ages. Through interactive exhibits and STEM to STERN programming, Nauticus uses the museum, Battleship Wisconsin, sailing center, and Schooner Virginia to tell the story of the maritime environment, industry, and the military.The Event Support Crew Member II oversees the cleanliness and presentation standards of the Maritime Center, Battleship, Sailing Center, and Cruise Terminal. This role manages on-the-ground logistics for event setups and cruise operations, collaborating across departments to ensure seamless execution during high-volume port calls and daily operations.Department Starting Salary: $42,398.72Essential FunctionsEssential functions include but are not limited to:HousekeepingLead and work alongside the Event Support Team to ensure all routine housekeeping and facility maintenance meet established standards.Oversee and participate in comprehensive floor care, vacuuming, mopping, surface cleaning, and glass maintenance across all facilities to ensure a premium guest environment.Coordinate the sanitization and restocking of restrooms, ensuring a consistent supply of materials and a high standard of hygiene.Participate in and ensure efficient waste removal protocols, ensuring proper disposal and break down proceduresMonitor and participate in office and common area upkeep, delegating and executing tasks to maintain organized and professional administrative spaces.Lead and work alongside the direct daily task completion to maintain a safe, orderly, and welcoming environment for guests and staff.Other duties as assignedEvents/Cruise/Port Of CallsCoordinate and participate the configuration of meeting and event spaces, directing the movement of furniture and assets to ensure layouts align precisely with floor plans and the needs of the event Team.Lead and participate in the pre/post and day-of terminal preparations for cruise and port-of-call days, strategically deploying crowd-flow equipment and managing real-time response to facility needs during high-traffic periods.Oversee the mobilization and inventory of operational assets, including tables, chairs, stanchions, and signage, to facilitate seamless transitions between Cruise, Events and Port of CallsDirect ground-level cruise operations, ensuring the team is positioned appropriately based on the direction for the Division Head/Event Cruise Coordinators.Manage the efficient setup and breakdown of logistical equipment, ensuring all items are safely transported, assembled, and stored to prevent damage or safety hazards.Other duties as assigned.OverallEngage with guests throughout the facilities with a positive and approachable demeanor.TWIC card eligible.Demonstrate excellent customer service when interacting with passengers, crew members, coworkers, port officials, and the public. Contribute to a positive and efficient operational environment through clear communication and teamwork.Physical Stamina: must be able to stand for long periods of time, lift or move items weighing 25 to 50 lbs, from ground to above shoulder level, climb, bend, stoop, sit, push, pull, and perform tasks requiring manual dexterity.Other duties as assignedEducation/ExperienceWork requires the ability to read and understand written instructions, to understand simple processes and the routine operation of machines. Level of knowledge equivalent to less than high school or equivalency.One year of housekeeping, special events experience required; or an equivalent combination of education and experience.TWIC card eligibility, preferred.Additional Information & RequirementsWork Location: One Waterside Drive, Norfolk, VA 23510Work Hours: 40 hours per week; flexible schedule may vary due to operational/cruise needs; Typically, Tuesday through Saturday.Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking. Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization. Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union. RetirementIf you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.NoteThe benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.Non-CityPositions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.01The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.I understand and will answer the following supplemental questions completely and thoroughly.02Please select the highest level of education you have completed.High School Diploma/GEDSome College (6 months or more)Vocational/Technical DegreeAssociate's DegreeBachelor's DegreeMaster's Degree or higher03Do you have any housekeeping and event support experience?YesNo04Please describe your housekeeping and event support experience.05How many years of experience do you posses supervising or mentoring staff?No experienceLess than 1 year of experience1-2 years of experience2-3 years of experienceMore than 3 years of experience06Please describe your supervisory experience. Include in your response experience supervising staff and volunteers, as well as the number of individuals supervised.07Do you currently have a TWIC (Transportation Worker Identification Credential) card?YesNo08If no, are you able to meet the requirements to obtain a TWIC card?YesNo09Are you capable of lifting up to 50 lbs?YesNo10Are you a current or previous City of Norfolk employee?Yes - I am a current City of Norfolk EmployeeYes - I am a previous City of Norfolk EmployeeNo - I am not a previous or current City of Norfolk employee11Please indicate your veteran status. (A copy of your long form DD-214 may be required)I am not a VeteranI am a VeteranI am a Disabled Veteran12If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."Required Question