Patient Account Representative

Patient Account RepresentativeLocation: Bethesda, MD Industry: Healthcare Revenue Cycle / Medical Billing Pay: $18$25 per hour About Our Client: Addison Group is working with a well-established healthcare organization that is currently undergoing a period of transition. To support increased patient volume and streamline billing processes, the team is seeking two experienced Patient Account Representatives to join their Centralized Business Office (CBO) in Bethesda, MD. Job Description: The Patient Account Representative will be responsible for handling patient billing inquiries, managing high call and email volume, and resolving insurance and payment issues. This position is fully on-site and requires strong communication skills and attention to detail. Key Responsibilities: Manage inbound calls and voicemails related to billing questions Respond to patient emails and escalate complex inquiries as needed Identify and resolve payment and adjustment discrepancies Interpret Explanation of Benefits (EOBs) and communicate findings to patients Collaborate with clinical and administrative teams to ensure accurate billing Maintain professionalism and empathy when assisting upset patients Adapt to ongoing workflow changes as part of a team-driven environment Qualifications: 2+ years of revenue cycle or medical billing experience Strong understanding of EOBs, insurance benefits, and billing workflows Experience handling high call volumes and patient-facing follow-up Bilingual (English/Spanish) preferred High school diploma or GED required (documentation must be provided) Strong team player with the ability to work independently Positive attitude, flexibility, and professionalism required Additional Details: Schedule:MondayFriday, 8:00am4:30pm Parking:On-site parking available (car recommended) Compliance:Background check and drug screen required Dress Code:Business / Business Casual Perks: Opportunity to join a respected, high-volume medical practice Work in a collaborative environment during a time of positive change Exposure to complex revenue cycle operations and healthcare systems Possibility of long-term hire based on performance Dental, Vision, Medical, 401(k) Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.