Asst. Operations Manager

Description: The Assistant Operations Manager assists with all daily operations functions of the facility including: developing and implementing policy, maintaining a safe and functional operating environment, monitoring daily operations and associated expenditures, implementing marketing strategies, managing supplies, maintaining the facility, and retaining overall responsibility for facility and staff. Responsibilities including, but not limited to: Hire, train, develop, evaluate, and manage labor for all operations employees Collaborate with Operations Manager to ensure consistency in staffing, food security, safety, policies and procedures Complete and deliver Floor Supervisor performance evaluations Oversee Lead Employee program Schedule and lead regular team meetings with operations employees Create Entertainment Division employee work schedule and ensure they meet business needs including special events and holiday traffic Communicate sales and marketing strategies with front line staff, work with Operations Manager to set sales goals Assist Operations Manager with activity management including discounts, events, daily activities Communicate facility holiday/closure, program and pricing schedule to staff Ensure all staff members know all products, procedures, promotions, events, and services Maintain culture that embraces and ensures guest safety and satisfaction Develop, implement and enforce operations policies and procedures Ensure compliance with Accident Prevention Plan in accordance with state and federal laws Manage staff safety training program and response protocol Maintain required certifications at all times Enforce waiver policies Provide exceptional customer service Handle customer (internal and external) service issues with discretion, tact and professionalism Monitor and update all facility signage, forms, and flyers Directly manage safety and maintenance of facility, refuse area, parking lot, equipment, and attraction maintenance Ensure facility is clean, open and inviting to all Manage supplies ordering and operations expense tracking Manage operations inventory including retail items and all supplies required to operate business Ensure arcade equipment, lockers, games and other entertainment equipment is functional and safe Communicate equipment repair needs to vendor(s) on timely basis Provide staff with a welcoming and mutually supportive work environment Set workflow process according to Operations Manager direction and monitor employee projects and outcomes Maintain security of confidential employee information and documentation in compliance with state and federal law Open and close facility, “Manager on Duty” shifts Other responsibilities as assigned Requirements: 2 years preferred of personnel management (hospitality, restaurant, recreational facility background preferred) 2 years preferred leadership in a customer centric environment 2 years preferred merchandising and/or retail experience First Aid Certification, CPR Certification and Food Handler’s Permit (or willingness to obtain) Familiarity with MS Office software including Word and Excel; PowerPoint and Publisher knowledge is desired Understanding of office management and processes Ability to work nights/weekends/holidays