SENIOR MANAGER, TRANSPORTATION OPERATIONS

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. DescriptionAssists with the overall management of activities of an operating bus transportation division to ensure that all performance and safety measures are met; maintains adherence to Metro rules, policies, and procedures in support of the agency's goals and objectives, efficiency of operation, cost effectiveness, and positive management-labor relations.Recruitment Timelines : Exams are projected to be scheduled for the week of May 18, 2026, and interviews are projected to be scheduled for the week of June 1, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.Examples of DutiesManages the assignment of operating and supervisory staff and resources to ensure that service objectives are achieved within budgetary constraints; conducts division shake-ups and bidding proceduresAssists with developing goals, establishing plans and priorities, and assigning and monitoring work for an operating divisionAssists with monitoring staff compliance with policies, rules, procedures, regulations, practices, and labor agreements; manages the maintenance of employee records and division statisticsManages the review and analysis of transit operations and monitors system performance to identify and resolve problems while ensuring efficiency and cost-effectivenessParticipates in and manages the investigation and resolution of customer complaintsProvides direction to Bus Operators during accident investigation, schedule and route changes, and emergency situationsManages the administration of workers' compensation program activitiesAssists with conducting disciplinary investigations, hearings, and counseling sessions; testifies at unemployment and workers' compensation hearings and court casesSupervises the investigation of accidents to minimize recurrence and determine if accidents are chargeable according to labor agreement mandatesOversees vehicle services for seasonal and special events, including projecting equipment and staffing demands, scheduling appropriate personnel, and tabulating related statistics when assigned to Vehicle OperationsOversees the re-routing of bus lines and detour notices during major road construction projects, civil and tactical emergencies, and other situations affecting street operations; coordinates services with police, fire, road, and flood control agencies when assigned to Vehicle OperationsPrepares written incident reports, correspondence, bulletins, and standard operating proceduresInteracts with various departments and outside agencies to coordinate schedules and procedural improvements to ensure quality serviceWorks closely with Bus Operators, Transit Operations Supervisors, and other staff members to support the goal of providing safe, courteous, and reliable transit serviceAssists in developing goals and establishing plans and priorities for Operations Central Instruction and Division TrainingCreates monthly and daily instructor schedules and manages training resourcesSupervises, trains, mentors, and motivates assigned staffCommunicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employeesMust comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye, and hearing protective devices (HPD), if and when requiredMinimum QualificationsMay be required to perform other related job dutiesRequiredA combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:EducationBachelor's Degree in Business, Public Administration, or a related field; Master's Degree in a related field preferredExperienceSix years of relevant experience or three years of relevant supervisory-level experience performing professional-level administrative, instruction, or control activities in an operations environment. Certifications/Licenses/Special RequirementsA valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions24 hours on-call, weekend/holiday work required when necessaryPositions in this job classification are considered safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) regulationsPreferred QualificationsPreferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help supports election decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.The Following Are The Preferred QualificationsExperience operating buses and/or rail vehicles in a public transit environment Experience supervising bus or rail operations, including managing frontline staff and supporting daily dispatch activities Experience working in a union-represented environment, including application of labor agreements and handling employee relations mattersExperience investigating and responding to customer complaints, with clear documentation and follow-throughExperience managing planned and unplanned service disruptions, including accidents and special event service coordination Essential KnowledgeKnowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)Theories, principles, and practices of public bus transit operationsApplicable local, state, and federal law, rules, and regulations governing public transit systemsApplicable California Vehicle Code, California Code of Regulations, and Public Utility Commission (PUC) regulationsMetro transit operations, including lines, routes, fares, policies, and proceduresSafety proceduresLabor contractsModern management theoryApplicable business software applicationsSkill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)Planning, organizing, and monitoring the work of a transportation operations divisionDeveloping strategies to solve problems and achieve goalsAnalyzing situations, identifying problems, recommending and implementing solutions, and evaluating outcomesCommunicating effectively orally and in writingPreparing comprehensive reports and correspondenceInteracting professionally with various levels of Metro personnel, outside agencies and the communitySupervising, training, mentoring, and motivating assigned staffAbility to (defined as a present competence to perform an observable behavior or produce an observable result)Compile, analyze, and interpret complex dataUnderstand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor agreementsPlan financial and staffing needsRead, write, speak, and understand EnglishSpecial ConditionsThis job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirementsThe physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this jobMetro provides reasonable accommodation to enable individuals with disabilities to perform the essential functionsThis classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of DirectorsContributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried outWorking ConditionsTypical office situationClose exposure to computer monitors and video screenPhysical Effort RequiredSitting at a desk or tableOperate a telephone or other telecommunications device and communicate through the mediumType and use a keyboard and mouse to perform necessary computer-based functionsCommunicating through speech in the English language required(KP)Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.Selection ProcedureApplicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.Application ProcedureTo apply, visit Metro's website at www.metro.net and complete an online Employment Application.Computers are available to complete online Employment Applications at the following Metro locations:METRO Headquarters, Employment OfficeOne Gateway PlazaLos Angeles, CA 90012Open: Monday through Friday, 8am-4pm(Closed Sat & Sun) Metro Talent Hub8501 S. Evermont PlaceLos Angeles, CA 90044Open: Monday through Friday, 9am-5pm(Closed Sat & Sun)East Los Angeles Customer Center4501 B Whittier BlvdLos Angeles, CA 90022Open: Tuesday through Saturday, 10am to 6pm(Closed Sun & Mon) Wilshire/Vermont Customer Center3183 Wilshire Blvd, Ste 174Los Angeles, CA 90010Open: Monday through Friday, 10am-6pm(Closed Sat & Sun) Rosa Parks Customer CenterWillowbrook/Rosa Parks Station11720 Wilmington AveLos Angeles, CA 90059Open: Monday through Friday, 6am to 6:30pm(Closed Sat & Sun) Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.Open to the public and all Metro employeesThis job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.