Inside Sales Representative

DescriptionAre you confident on the phone, curious by nature, and ready to help customers find the best internet solution? Do you love turning interest into action—and conversations into closed deals?Socket is looking for an Inside Sales Representative to join our fast-paced, in-office team in Columbia. You’ll handle a mix of inbound and outbound calls—educating customers, answering questions, and offering the best-fit services to meet their needs. Whether it’s helping someone understand our fiber internet, walking them through install timelines, or converting a warm lead into a sale, you’ll be a key player in our growth.This is a high-volume, customer-focused role that requires strong communication, tech comfort, and a willingness to hustle.The hours for this position are 10:30 am - 7:30 pm 40 hrs per week, including Saturdays.What You’ll DoKey responsibilities include:Take inbound calls from potential customers interested in Socket servicesMake outbound calls to leads who have shown interest in our fiber offeringsEducate customers on our products, services, install process, and promotionsUnderstand fiber internet and explain it in simple, clear termsListen to customer needs and provide tailored recommendationsBuild strong customer relationships by promoting long-term satisfaction, identifying retention opportunities, and helping reduce customer churn Schedule first appointments and help move customers smoothly through the sales processUse our CRM system to document conversations, track follow-ups, and log accurate informationCollaborate with internal teams to transfer calls and support a seamless customer experienceStay current on product updates, service changes, and pricing adjustmentsMeet or exceed individual sales goals and performance targetsPreferred QualificationsWhat Will Help You Stand OutExperience handling multi-line phones and multi-channel inquiries (phone, chat, email)Competitive nature and drive to meet or exceed sales goalsAbility to upsell or recommend additional products based on customer needsComfortable managing multiple tasks and systems at onceDesired AttributesBeyond the qualifications, these traits make someone a great fit for our sales team:Outgoing and confident communicatorNaturally persuasive with strong problem-solving instinctsTech-comfortable and willing to learn new tools and systemsReliable, detail-oriented, and self-motivatedDriven to succeed in a fast-paced, goal-oriented environmentA Day in the LifeYou’ll spend your day balancing inbound calls from people asking about Socket and outbound calls to leads who’ve shown interest. Some conversations will turn into sales right away, others will take a few follow-ups. You’ll schedule appointments, answer product questions, and explain the basics of fiber internet in clear terms. All the while, you’ll document your calls and keep your pipeline moving.Why Join Socket?At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.A few of the key ways we strive to make employees feel valued include:Competitive hourly pay + commissionMedical, dental, vision, life, and 401k with matchFree coaching/counseling for employees & familiesFree fiber service (if available in your area)Tuition reimbursement for personal and professional growthCommunity engagement opportunitiesCulture that values results, effort, and integrityOur Core ValuesRespect: Toward all customers, communities, property, and coworkers.Advocacy: In-person, online, or by phone—we go beyond support to serve as customer advocates.Transparency: In our commitments, service experiences, and business relationships.Progress: Growth is proof of our dedication to improving lives and communities.Winning: Every conversation is a chance to gain a customer for life.Ready to Apply?If you're excited to work in a fast-paced sales environment, enjoy helping people, and love seeing your results pay off—apply today!RequirementsWhat We’re Looking ForTo be considered for this role, you'll need the following required qualifications:High school diploma or GED1–2 years of sales or call center experienceExperience using CRM systems or customer tracking toolsComfortable working on the phone for extended periodsAbility to stay focused and positive in a high-volume environmentExcellent phone etiquette and verbal communication skillsStrong teamwork mindset and willingness to help wherever needed