Account Manager

**Security Account Manager - Full Time - Crystal Lake, IL**_We offer a full benefits package, PTO, weekly pay, and more!_**Rate:** $29.00-$30.00/Hour**We help make your world a safer place.**The Security Account Manager is accountable for the overall performance, compliance, staffing stability, and client satisfaction of a complex, multi-site security program. This role requires a confident leader who can manage disciplinary matters, elevate team performance, and ensure service delivery consistently meets contractual KPIs.This is a hands-on leadership role responsible for driving operational performance, developing frontline leadership, maintaining strong client partnerships, and ensuring program consistency in a high-expectation environment.**What Your Day May Look Like****Client Leadership & Partnership**+ Serve as primary liaison for a high-profile client.+ Lead monthly performance and business review meetings.+ Monitor KPIs and ensure contractual service standards are consistently met.+ Develop corrective action plans to address performance gaps.+ Build and maintain a trusted, solutions-oriented client relationship.**Operational Oversight**+ Manage multiple security details, including mobile patrol, static guarding and SOC operations.+ Ensure full staffing coverage and operational continuity across all shifts.+ Maintain active visibility during multiple shifts of operation.+ Conduct routine site visits and operational audits.+ Oversee scheduling, workforce planning, and cost control measures.+ Develop, revise, and implement post orders to ensure clear expectations, compliance, and consistent service delivery.**Team Leadership & Development**+ Lead security personnel across multiple shifts.+ Address disciplinary matters promptly and professionally.+ Coach and mentor team members to improve performance and prepare high-potential employees for advancement.+ Promote a culture of accountability, professionalism, and continuous improvement.**Compliance & Quality Assurance**+ Ensure adherence to post orders, policies, and regulatory requirements.+ Oversee incident reporting accuracy and investigative follow-up.+ Conduct performance evaluations and implement improvement plans when necessary.**What We Offer:**+ Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.+ Virtual Medical Appointments With Telemedicine.+ Paid Time Off, Free Uniforms, Paid Training. & Weekly Pay!!+ Employee Assistance Program.+ DailyPay Access Program!!+ Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel & So Much More!**Position Requirements**+ Must be at least 18 years of age.+ High school diploma or GED required.+ Valid driver's license and clear driving record required.+ 5+ years of leadership experience in security or related operational management.+ Experience managing multi-site or large-scale accounts preferred.+ Proficient in basic computer and technology use.+ Strong background in performance management and employee development.+ Experience writing or updating post orders and operational procedures.+ Proven ability to manage client relationships in high-visibility environments.+ Comfortable working flexible hours to support multi-shift operations.+ Strong communication, organizational, and problem-solving skills.+ All candidates must be willing to participate in Securitas' pre-employment screen process, including drug screen and background investigation.Licensing # 123.000452EOE/M/F/Vet/Disabilities_\#AF-NCWINILHP_Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.Benefits include:+ Retirement plan+ Employer-provided medical and dental coverage+ Company-paid life insurance+ Voluntary life and disability insurance+ Employee assistance plan+ Securitas Saves discount program+ Paid holidays+ Paid time away from workAdditionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.