Japanese Bilingual IT Help Desk

Japanese Bilingual IT Help Desk / User Support SpecialistLocation: New York, NYEmployment Type: Full-timeWork Style: Onsite (Hybrid possible in the future – minimum 3 days/week in office)Salary: $55,000 (Entry Level) – $70,000+ DOEBonus: Target 6%Schedule: Monday–Friday, 9:00 AM – 5:00 PMBenefits: Health, Dental, Vision, 401(k), PTO, and moreVisa Sponsorship: Not AvailableOverviewA Japanese company in New York is seeking a Japanese Bilingual IT Help Desk / User Support Specialist to provide technical support for internal users and customers.This is an excellent opportunity for:Entry-level candidates with IT internship/help desk experienceCandidates looking to grow their IT support career in a bilingual environmentIndividuals who enjoy troubleshooting and user-facing supportYou will serve as the first point of contact for technical support requests involving hardware, software, and IT systems.Key ResponsibilitiesProvide technical support via phone, email, and in personTroubleshoot hardware, software, and system-related issuesPerform remote and onsite support for end usersInstall, configure, and maintain PCs and softwareReimage PCs and replace damaged hardware when neededManage password resets and user account supportRecord and track issues in the ticketing systemEscalate unresolved issues to senior support teamsTrain users on hardware/software usageCreate and update technical documentation and FAQ materialsSuggest process improvements and support best practicesQualificationsRequiredFluent English + Business-level JapaneseStrong communication and customer support skillsBasic knowledge of Windows PCs, hardware, and software troubleshootingAbility to multitask and prioritize support requestsPreferredIT Help Desk / Desktop Support internship experienceExperience with ticketing systemsBasic knowledge of networking or IT infrastructureCustomer service experience in a corporate environment