Senior Technology Specialist - IT Services | Package | Field Force Management

Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.Description: " In-person interview is mandatory & Hybrid work mode"Job Title: Field Services Technician- MAWork Location: Massachusetts, USAVendor Rate: ***/hrJob DetailsMust Have SkillsA+ CertTechnical troubleshooting (Printers, software, etc)Effective communication; attention to detailNice to Have Skills and Experience (preferred but not required):Previous Airline / Airport experienceDetailed Job DescriptionThis list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations." Design and Implementation: Develop and implement robust IT infrastructure solutions, including servers, networks, and storage systems." Maintenance and Support: Perform regular maintenance and updates to IT systems, troubleshoot and resolve technical issues, and support end-users." Troubleshooting: Resolve complex technical issues escalated from Level 1 and Level 2 support teams, providing expert-level troubleshooting and problem resolution." Security Management: Implement and manage security measures to protect IT infrastructure from cyber threats and ensure compliance with security policies." Collaboration: Work closely with other IT professionals, including network engineers, system administrators, and security specialists, to ensure seamless integration and operation of IT systems.ALL YOU LL NEED FOR SUCCESS" Bachelor s degree in computer science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training" 3 to 5 years of demonstrable hands-on IT work experience supporting and resolving diverse PC desktop software and hardware issues" Must be willing to travelTeam environment and structure: On-site airport operations support team in a fast-paced environment.Resource will provide IT support for BOS and BOS regional sites. Additionally, will assist in shipping IT equipment.Other Key Responsibilities:" Project Support" Coworker support and Support" Vendor Escort" Subject Matter Expert Knowledge" Break/Fix Tickets" Service Request Tickets" Asset Updates" Storage Area/Stock Maintenance" PCI Audit" Executive Support" Internal Meeting Attendance" On-Call Support" Adherence to Standard IT data security practicesMinimum years of experience(2-4 Years)Interview Process (Is face to face required?)Yes