Patient Technical Support Representative

*Patient Technical Support Representative* *Full-Time & Part-Time* *Pay:* * *Full-Time:* $21.00/hour * *Part-Time:* $25.00–$30.00/hour *Job Type:* Full-Time or Part-Time *Hours:* * *Full-Time:* 40 hours per week * *Part-Time:* Up to 29 hours per week *Benefits:* * Full-Time employees are eligible for company benefits * Part-Time employees are not eligible for company benefits * Mileage reimbursement at $0.56/mile * Company-provided equipment as required *About the Position* Lucent Surgical is seeking dependable, confident, and personable individuals to join our team as Patient Technical Support Representatives. Our representatives support a unique acute pain service for orthopedic surgery patients at local hospitals. In this role, you will work directly with patients, families, nurses, anesthesiologists, and orthopedic surgeons to provide support with a small infusion device used for post-operative pain management. Your time will be divided between local hospital accounts and our office, providing a work environment that is active and varied. This position is a great fit for someone who enjoys working independently, interacting with people, and having a job where every day isn't exactly the same. Training is provided — prior medical or technical experience is not required. Please note: This is NOT an IT position. *What You'll Do* Working alongside PACU nurses, anesthesiologists, and orthopedic surgeons, you will be responsible for: * Providing on-site support for the administration of a small infusion device used for post-operative pain management * Demonstrating the device's functions, use, and care to patients and their families * Answering basic questions and providing reassurance and support to patients * Communicating professionally with hospital staff and healthcare providers * Completing required paperwork and maintaining accurate records * Following company procedures and patient-care protocols * Traveling between assigned local hospital accounts as needed * Working independently while maintaining communication with the Lucent Surgical team *What We're Looking For* The ideal candidate is someone who is confident, positive, dependable, and comfortable interacting with a variety of people. Requirements: * Confident and professional personality * Strong customer service and communication skills * Comfortable interacting with doctors, nurses, patients, and families * Ability to work independently without constant supervision * Comfortable working in a changing environment * Reliable transportation and ability to travel between local accounts * Ability to follow detailed instructions and company procedures * Strong attention to detail and organizational skills * Professional appearance and demeanor * Hospitality, healthcare, customer service, or similar experience is a plus No prior medical experience is required. We will provide training. *Compensation & Benefits* Full-Time Employees: * Competitive hourly pay * Healthcare contribution/match * Medical, dental, and vision insurance * Mileage reimbursement at $0.56/mile * Company-provided Lenovo laptop for business use * Company-provided Apple iPhone for business use * Paid time off Part-Time Employees: * Competitive hourly pay * Mileage reimbursement at $0.56/mile * Company-provided Lenovo laptop for business use, as required * Company-provided Apple iPhone for business use, as required * Benefits are not available to part-time employees *Why Join Lucent Surgical?* This is an opportunity to join a growing team providing an innovative service directly to surgical patients. You'll have the opportunity to work in a healthcare environment while developing strong communication, customer service, and patient-support skills. If you're someone who is people-oriented, adaptable, dependable, and comfortable working independently, we'd love to hear from you. Job Types: Full-Time, Part-Time Pay: $21.00–$30.00 per hour Pay: $21.00 - $30.00 per hour Benefits: * Dental insurance * Flexible schedule * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: On the road