Lead Service Technician

Company DescriptionVictory Heating and Cooling has been a reliable provider of residential and commercial HVAC services for over 20 years. We specialize in heating repairs, air conditioning installations, and indoor air quality inspections, ensuring year-round comfort for our clients. Offering 24/7 availability and free estimates, our team is committed to delivering top-notch service tailored to individual needs. Our focus on excellence and customer satisfaction has established us as a trusted leader in the HVAC industry.Position OverviewThe Lead HVAC/Plumbing Technician is responsible for overseeing service calls, repairs, and installations while setting the standard for quality workmanship and professionalism. This role includes mentoring other technicians, ensuring jobs are completed efficiently and correctly, and maintaining strong communication with the office and customers.What You'll Be DoingTechnical ResponsiblitiesDiagnose, repair, and install HVAC and/or plumbing systemsTroubleshoot complex service issues independentlyOversee and ensure quality of installations and repairsEnsure all work meets local codes and safety standardsComplete service documentation accurately and promptlyLeadership & Team SupportLead and mentor junior technicians and apprenticesSet the standard for professionalism, workmanship, and customer serviceCommunicate clearly with the dispatcher and office staff regarding job statusKeep jobs on schedule and notify the office of any delays or return visitsAssist in training team members on best practices and technical skillsCustomer ExperienceCommunicate clearly with homeowners and commercial clientsExplain repairs, recommendations, and estimates in an honest and professional mannerRepresent the company with integrity and respectEstimates & Follow-ThroughBuild accurate estimates for repairs and installationsEnsure estimates are completed in a timely mannerIdentify additional work opportunities when approrpiateConfirm job completion and customer satisfaction before leaving siteEmergency & After-Hours WorkParticipate in an on-call rotation for emergency serviceRespond professionally and efficiently during urgent situationsQualifications5+ years of HVAC and/or plumbing experienceStrong diagnostic and troubleshooting skillsValid driver's license with clean driving recordAbility to work independently and lead othersStrong communication skillsCommitment to quality and safetyPreferred (But Not Required)State licensing (if applicable)EPA certification (for HVAC)Experience leading or supervising a teamExperience with commercial and residential systemsWhat We're Looking ForA leader who sets the tone for the teamSomeone dependable and accountableA problem-solver who stays calm under pressureA technician who treats customers like neighbors