Business Transformation Analyst

What You'll DoUnder the direction of Applications & Reporting Team UKG module manager assists in developing & implementing policies & procedures; schedule meeting with business owners to review current requirements & gather additional requirements for enhancements, defects &/or issues; develops & documents changes via enhancement requests & ServiceNow where needed (e.g. UKG); identifies & resolves problems with module; consults with customer staff to analyze business issues & work toward solutions to business problems; works closely with service assurance, managed services system designers & Human Resources Division, UKG support to implement configuration (e.g., MKDs, hyperfinds, etc.), changes fields & coordinates resulting changes to other fields, responds to inquiries requiring higher-level knowledge of system processes regarding UKG which support business requirements; provides support to agencies by researching & fixing issues with module elements; provides production support & problem determination; develops custom processes; develops & implements policies & procedures related to the module; responds to module issues 24 hrs./day, 7 days/week as needed; provides backup support for supervisor during absences.Cross trains on & serves as backup staff for functions of UKG & additional OAKS/PeopleSoft modules related to human resources (e.g. Time & Labor, Payroll, HR, Ohio Learn); performs other related duties as assigned: works with other module team members to design & review end-user training programs as needed; identifies areas of significant change in process to the end user & makes recommendations for additional job aides to assist in facilitating user training; conducts training as needed.Completion of undergraduate core coursework in business administration, public administration, information systems, engineering, or comparable field; 2 years experience in business process transformation, organizational design, strategic human capital management &/or business process reengineering.Or equivalent of Minimum Class Qualifications For Employment noted above.Job Skills: Information TechnologyKnowledge Of Ohio Administrative Knowledge System (OAKS)*; PeopleSoft web-based application; PeopleSoft HCM & UKG software; Business administration; Laws, rules, & regulations relating to benefits; Business process & organizational engineering; Agency policies & procedures*.Skill In Operation of personal computer & associated hardware & software; Configuring UKG* Use of enterprise resource planning system (e.g., PeopleSoft/OAKS);Ability To Deal with many variables & determine specific course of action; Use proper research methods in gathering data; Gather, collate & classify information; Draft &/or edit administrative policies, procedures, informational booklets & directives; Provide production support 24 hrs./day, 7 days/week.Developed after employmentOrganizationAdministrative ServicesAgency Contact Name and InformationMolli Marquez, Molli.Shaw@das.ohio.govUnposting DateMay 18, 2026, 10:59:00 PMPrimary LocationUnited States of America-OHIO-Franklin CountyCompensation$32.35-46.09ScheduleFull-timeClassified IndicatorClassifiedUnionExempt from UnionTechnical SkillsBusiness, Information TechnologyProfessional SkillsAnalyzation, Innovation, Interpreting DataPrimary TechnologyNot ApplicableAgency OverviewAbout Us:The Ohio Department of Administrative Services (DAS) takes great pride in its work to support the priorities of the DeWine-Tressel administration to ease access for those doing business with the state, secure state data and technology resources, and create efficiencies for our state government partners while keeping costs in check.DAS is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards, and commissions. DAS program areas serve our Ohio government customers, who in turn directly serve the interests of Ohioans. We help procure goods and services, deliver information technology and mail, recruit and train personnel, promote equal access to the state workforce, lease and manage office space, process payroll, print publications, and perform a variety of other services.The State Human Resources Division performs a variety of functions including overall administration of the state's human resources operations for state employees. The division provides services and information to state employees and assists state agencies in conducting their human resource functions. Services are offered in the areas of policy development, opportunity and accessibility, payroll administration, benefits administration, classification and compensation, drug testing, central recruiting, training and development, workforce planning, process improvement and employee records maintenance.