Builder Support Representative

Requisition ID: 72533About Whirlpool CorporationWhirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constantpursuit of improving life at home. As the only major U.S.-based manufacturer of kitchenand laundry appliances, the company is driving meaningful innovation to meet the evolvingneeds of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid,JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2025, the company reportedapproximately $16 billion in annual net sales - close to 90% of which were in the Americas -41,000 employees, and 35 manufacturing and technology research centers. AdditionalThis Role In Summaryinformation about the company can be found at WhirlpoolCorp.com.We are seeking qualified candidates for the position of builder sales analyst within our National Builder Execution team. The location for this role is Virginia.This role is responsible for driving the success of Whirlpool Corporation’s diverse products and services for strategic Builder Trade Customer accounts, including National single-family home builders. The builder sales analyst will actively manage a large geographical region and be assigned Builder Trade Customer accounts, be responsible for growing the customer relationship, and will be measured on customer relationship key performance indicators and sales and training targets. We are seeking individuals that have proven diligence, perseverance and experience cultivating high level relationships with key decision makers of Whirlpool Builder Trade Customers.Your Responsibilities Will IncludeDevelop strong relationships with contacts at all National Builder site locations within assigned geographic territoryProvide all product and process trainings to drive sales and customer satisfactionSupport Single Family Welcome Meetings and help lead construction meetings, as needed to drive brand partnership, advocacy, product knowledge and field any necessary questionsDrive reliable and predictable order fulfillment through cross functional collaboration with order management and order fulfillment teamsShare impactful issues and root cause with National Builder Manager in order to raise awareness and drive change where neededMeet with Division construction, sales, and purchasing teams on a regular basis to establish rapport and collaborationWork closely with process partners to ensure delivery and installation excellenceServe as point of contact for escalated issues not resolved by Builder Hub Team to drive timely issue resolution and customer satisfaction Educate builder contacts on policy and processes, as neededMinimum RequirementsHigh School Diploma or GED 1+ years of customer service or training experience1+ years of experience with new construction building industry, residential single or multi-family construction1+ years of experience with home appliance, specific to either retail, direct, business and/or national retailPreferred Skills And ExperiencesBachelor's Degree preferredProficient in Google G Suite and Microsoft OfficeExhibit an energetic and enthusiastic attitude and tremendous interpersonal communication skillsCommunicate effectively in group presentations and demonstrationsIndependent and motivated team player; ability to succeed in a self-directed environmentPossess excellent communication, organization and presentation skillsAbility to lift at least 50lbsOperational background and history with Builder accountsStrong bias for action and quick problem solving skills for escalationsWhat We OfferGenerous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).Additional InformationWhirlpool’s Ways of WorkingBenefitsOur goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed. Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.Sabbatical - Four weeks paid leave after every five years of service.Connect with us and learn more about Whirlpool CorporationSee what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.