Lead Service Support Representative

Work ScheduleStandard (Mon-Fri)Environmental ConditionsAble to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degreesF/-6degrees C, Fluctuating Temps hot/cold, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.)When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.Join Thermo Fisher Scientific as a Lead Service Support Representative, where you will play a critical role in supporting laboratory operations that drive scientific research and innovation. In this position, you will serve as a key liaison between customers, service vendors, and internal teams—ensuring seamless delivery of essential lab services.This is an opportunity to combine operational excellence, customer focus, and scientific support in an environment where your work directly contributes to impactful outcomes.What You’ll DoAs a Lead Service Support Representative, you will:Serve as the primary point of contact for laboratory service coordination & escalationSupport problem resolution and escalation at account as neededManage and process work orders to ensure timely executionCoordinate vendor services and schedule maintenance activitiesMaintain accurate asset and equipment recordsFollow established, approved procedure for high dollar repairsOversee inventory management, including stocking and tracking suppliesSupport equipment installation and lifecycle managementReceive, inspect, and verify incoming shipmentsPerform routine maintenance on select laboratory equipmentAssist with hazardous waste collection and consolidation in compliance with safety standardsIdentify and implement process improvements to enhance service deliveryAdhere to all Thermo Fisher and customer security and safety proceduresOther appropriate duties as assignedWhat We’re Looking ForMinimum Qualifications:High school diploma or equivalent with 4+ years of related experienceORAssociate’s degree in a related field (bachelor’s degree preferred)Strong proficiency in Microsoft Office (especially Excel and Outlook)Demonstrated success in a customer facing positionMust be able to read, write and speak EnglishMust display a high level of confidentiality for both the customer and Thermo Fisher ScientificPreferred Experience:2+ years in laboratory operations, inventory control, or customer service environmentsKey Skills:Strong organizational and coordination abilitiesCustomer-focused mindset with excellent communication skillsAttention to detail and ability to manage multiple prioritiesProblem-solving and continuous improvement orientationPhysical/Environmental Requirements:Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearingAble to lift, push and pull 30-50 pounds as requiredAble to use material handling equipment such as push carts and pallet jacksDepending on area of building, personal protective equipment may be worn to include lab coats, coveralls, facemask and/or safety glovesWhy Join Us?At Thermo Fisher Scientific, you’ll find more than just a job—you’ll discover a career where you can grow, contribute, and make a difference.Meaningful Impact: Support research that advances science and improves livesCareer Growth: Develop your skills in a dynamic, global organizationCollaborative Culture: Work alongside colleagues who value integrity, innovation, and teamworkPurpose-Driven Work: Be part of a company where every role connects to our MissionOur Employer Value Proposition reflects this commitment—offering an environment where careers are built, innovation thrives, and your work creates real-world impact.Compensation And BenefitsThe hourly pay range estimated for this position based in California is $25.12–$37.68.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:A choice of national medical and dental plans, and a national vision plan, including health incentive programsEmployee assistance and family support programs, including commuter benefits and tuition reimbursementAt least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policyRetirement and savings programs, such as our competitive 401(k) U.S. retirement savings planEmployees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discountFor more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards