Customer Service & Sales Coordinator

Customer Service & Sales CoordinatorHigh-Performance Customer Service & Sales RoleWe are NOT looking for someone to simply "answer phones."We are looking for a highly organized, sales-driven professional who can confidently handle a high volume of inbound calls, convert leads into booked jobs, manage multiple moving parts at once, and create an exceptional customer experience from start to finish.This role is critical to our company's success. The right candidate is energetic, detail-oriented, extremely organized under pressure, and naturally motivated by performance, results, and efficiency.If you thrive in a fast-paced environment, enjoy sales, communicate confidently, and can multitask at a very high level without dropping details, we want to talk to you.About UsMr. Handyman a locally owned, premium home service company focused on professionalism, reliability, communication, and delivering a 5-star customer experience.Our customers expect responsiveness, urgency, organization, and professionalism — and our office team plays a huge role in making that happen.What You'll Be Responsible ForSales & Lead ConversionAnswer inbound calls with confidence, professionalism, and urgencyConvert incoming leads into booked appointmentsBuild value with customers and confidently discuss pricingFollow up on unsold estimates and missed opportunitiesHelp drive revenue growth through strong phone sales skillsScheduling & OperationsCoordinate and optimize technician schedules for maximum efficiencyManage multiple calendars, appointments, updates, and route changes simultaneouslyCommunicate proactively with customers regarding scheduling, delays, and job updatesMaintain detailed and accurate customer/job notes in CRM softwareAnticipate problems before they impact the customer experienceCustomer ExperienceDeliver a professional, high-energy customer experience on every interactionHandle customer concerns calmly and effectivelyEnsure every customer feels informed, valued, and taken care ofFollow up after jobs to ensure satisfaction and generate repeat businessWhat We're Looking ForREQUIRED EXPERIENCEMinimum 3 years in an ACTIVE SALES and/or high-volume phone-based customer service roleProven experience converting leads, closing sales, booking appointments, or upselling servicesExperience multitasking in a fast-paced environment with competing prioritiesStrong computer and CRM/software skillsREQUIRED SKILLSExcellent verbal communication skillsStrong sense of urgency and follow-throughExtremely organized and detail-orientedAbility to stay calm and efficient under pressureSelf-motivated and results-driven mindsetAbility to handle multiple tasks, phone calls, scheduling changes, and customer issues simultaneouslyThis Position Is NOT a Good Fit For:Someone who only wants basic customer service workSomeone uncomfortable asking for the sale or discussing pricingSomeone who struggles with multitasking or fast-paced environmentsSomeone who dislikes accountability, metrics, or performance expectationsSomeone who needs constant supervision to stay productiveCompensation & BenefitsCompetitive hourly pay based on experiencePerformance-based bonuses and incentivesPaid trainingAdvancement opportunities within a growing companyBenefits401(k)401(k) matchingHealth insurancePaid time off