Night Auditor - Hampton Inn Brentwood/Nashville

Job DescriptionA Night Audit is responsible for handling both Front Desk and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel's continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests in and out of the hotel.Job ResponsibilitiesAudit, post, and balance daily cashiers work for hotelAccurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, and other fees, to each guest's account dailyVerify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts.Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel's performance; ensure distribution to appropriate departmentsEnsure credit card system reconciles to daily transaction listsVerify cash postings and cashier drops to ensure accurateEnsure daily turn of hotel and paperwork associated with all transactions is compiled and organized as set forth by managementGreets all guests in a pleasant and professional mannerCompletes the guest registration and check-in/out proceduresAnswers telephone, transfers calls, and takes messages when applicableMakes hotel reservations for guests, including changes and cancellationsFollows proper credit card proceduresMaintains accurate bank during shift and uses correct vouchers for specified transactionsResponds to all guest needs and requests in a timely fashionFollow-up to ensure guest requests have been responded to appropriately and to guest satisfactionUnderstands hotel service and programsKnowledgeable of geographical area and points of interestEnsure the front desk is adequately stocked of all suppliesUnderstands hotel emergency procedures and evacuation protocolsCollects payment for all guests at check-in and check-out. Makes change as necessaryPerform all reasonable job duties as requested.Job RequirementsHigh School diploma or equivalent and/or experience in a Hotel or a related field preferredSignificant attention to detail.Ability to operate front desk equipment: computer, switchboard, credit card machines, etc.Understanding of basic math skillsGood verbal and guest interaction skillsCollect money and issue change where applicableMust be able to stand for several hours at a timeMay be required to lift items up to 25 lbs.