Customer Success Engineer

Over 2M developers use Resend to send transactional email, and we're onboarding hundreds of new paying customers every day. As we move upmarket, more of those customers are engineering teams with complex requirements and need white glove assistance to be successful.As our user base continues to grow, we have increased demand across all time zones. This role would be based in Americas time zones.In this role, you will…Be the front-line of customer requestsDebug, report, and sometimes fix bugs and regressionsAdvocate for customer needs to the greater Resend teamIterate internal workflows to improve our resolution speed and efficacyProactively build relationships and identify potential papercuts for customersCreate documentation that answers customer questions or showcases solutionsWho You Are...Love helping solve problems for developersHave 3-5 years of technical support or success experienceCan handle and perform under customer pressureHave experience improving email deliverabilityWhat it means to join the team...Honest and low-ego teamAutonomy to “just ship it”Ownership of problems and solutions100% remote team with flexible working schedulesModern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)Learn more about how we work in Customer Success:What is our vision for exceptional support How we scale supportHow we workAbout ResendWe are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience.Our fully remote team of 40 spans 11 countries and counting. We're backed by a16z, Y Combinator, and others. Meet the humans →