COBRA Operations Specialist 1

How You'll Make An ImpactMaintain detailed knowledge in function area(s) related to COBRA and Direct BillServe as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledgeServe as a knowledgeable contact for internal departmentsCommunicate with other teams and employers through service requests to resolve account discrepanciesCreate, update and maintain member plans and balancesCreate, update and maintain employer plansProcess incoming files and accurately report errorsFacilitate peer training when requestedIdentify trends to improve employer's, consultant's, partner’s and third-party vendor's experienceEnsure requests made by internal departments, consultants, brokers and employers are resolved in a timely mannerAttend regularly scheduled one on one meetings with direct supervisor for professional development and goal settingWork with your team and other departments to ensure a positive customer experienceCreate efficiencies and improve processes for employers, consultants and third-party vendorsMaintain a continuous improvement approach to workParticipate in ongoing learning, development opportunities and sharing of knowledgeMaintain attendance and punctuality standardsMaintain expected quality and performance metricsMust participate in team meetings and one on ones via video and phoneAssist with special projectsExperience You'll BringAll other duties as assigned Assist with special projects Continually work on improving departmental workflow Maintain policy according to HIPAAThe base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $17.00 - $22.50