Technical Account Manager

About VISO TRUSTVISO TRUST is a venture-backed, high-growth B2B SaaS company transforming how enterprises manage third-party risk. Our AI-native platform replaces legacy, questionnaire-based TPRM processes by analyzing vendor artifacts directly, enabling organizations to perform faster, higher-confidence risk assessments at scale.Trusted by leading enterprises globally, we deliver faster assessment cycles, stronger vendor engagement, and real-time visibility into third- and fourth-party risk. As part of the Protecht Group, a global leader in risk management, we are redefining how modern security and risk teams operate.About YouYou are a customer-focused, technically savvy professional who thrives in fast-paced, high-growth environments. You take ownership of outcomes, build genuine relationships, and bring a consultative mindset to every customer interaction.You are equally comfortable engaging with senior stakeholders and working closely with technical teams, and you have a passion for helping customers realize measurable value from complex SaaS solutions.About The RoleWe are seeking a Technical Account Manager to drive adoption, retention, and expansion across our enterprise customer base. You will own a portfolio of customers, acting as a trusted advisor and strategic partner as they modernize and mature their third-party risk management programs.This is a highly cross-functional role where you will collaborate with Sales, Product, and Engineering while guiding customers through onboarding, adoption, and ongoing value realization.What You’ll DoOwn the post-sale customer lifecycle for a portfolio of enterprise accountsBuild strong, trusted relationships across technical and executive stakeholdersDrive product adoption, engagement, and long-term customer successGuide customers through onboarding, integrations, and ongoing service deliveryIdentify and execute on renewal and expansion opportunities in partnership with SalesAnalyze usage data and customer trends to surface insights and optimization opportunitiesAct as the voice of the customer by sharing feedback and influencing product directionManage support issues and coordinate with internal teams to ensure timely resolutionPosition yourself as a trusted advisor in Cyber Risk and TPRM best practicesWhat You Bring4+ years of experience in Technical Account Management, Customer Success, or similar roles in B2B SaaSExperience working with enterprise customers and managing a portfolio of accountsStrong understanding of cybersecurity, risk management, GRC or TPRM domainsProven ability to build relationships with both technical users and executive stakeholdersAnalytical mindset with the ability to translate data into actionable insightsExperience managing customer lifecycles, including renewals and expansionExcellent communication, organization, and problem-solving skillsA proactive, ownership-driven approach in a dynamic environmentWhy VISOAt VISO, our people are our greatest asset. We operate with transparency, move quickly, and empower our team with real ownership and direct access to leadership.You’ll have the opportunity to shape how we grow, contribute to a category-defining platform, and play a critical role in helping global organizations transform how they manage risk.We are committed to rewarding great work and creating an environment where ambitious, high-performing individuals can thrive.VISO TRUST is now part of the Protecht Group, a global leader in risk management solutions. Together, we provide a comprehensive platform for managing risk across the enterprise, helping organizations move faster while maintaining strong security and regulatory standards.Powered by JazzHRfyGFYXGKoj