Customer Service Manager

We are seeking an experienced Customer Service Manager to lead our customer service and collections teams at our Lathrop, CA location. This role is critical to delivering exceptional customer experience while driving operational efficiency and improving cash flow performance.You’ll oversee a team of customer service and collections professionals supporting container/logistics operations, ensuring timely issue resolution, strong customer relationships, and effective accounts receivable management.What You’ll DoLead, coach, and develop a team of customer service representatives and collections agentsOversee daily operations including order management, service requests, and customer issue resolutionManage collections processes and reduce aged receivables (DSO)Act as escalation point for complex customer and billing issuesMonitor KPIs (CSAT, response time, collections performance, team productivity)Partner cross-functionally with operations, logistics, finance, and sales teamsIdentify and implement process improvements to enhance efficiency and customer satisfactionEnsure accurate reporting, documentation, and compliance with company policiesWhat We’re Looking For5+ years of customer service experience, with 2+ years in a leadership roleExperience managing collections / accounts receivable strongly preferredBackground in logistics, container, transportation, or industrial services is a plusProven ability to lead teams, drive performance, and improve processesStrong communication, problem-solving, and conflict resolution skillsExperience with CRM and ERP systemsAbility to thrive in a fast-paced, operations-driven environmentWhy Join Us?Be a key leader in a fast-growing logistics/container operationMake a direct impact on customer experience and financial performanceWork with a collaborative, results-driven teamOpportunity to build and shape high-performing teamsBenefits:Health, vision and dental insurancePaid time offPaid company holidaysPaid sick leave