Donation Attendant - Brook Park Store

Position SummaryThe position serves as the first point of contact for donors, creating a positive and welcoming donation experience by demonstrating kindness, appreciation, and professionalism. The Donation Attendant supports store operations by assisting donors at the drop-off area, organizing and sorting incoming merchandise, and maintaining an orderly and efficient donation area. The ability to assist staff, manage incoming items, and maintain a clean and organized workspace is essential to the success of this role.Position DetailsStatus: Part-time, hourly, non-exemptSchedule: Daytime hours, including some weekend daysWork Location: On-site at the Common Threads Brook Park store location, 5793 Smith Rd, Brook Park, OHReports to: Store ManagerPrimary Job DutiesAssist donors at the drop-off area, including helping with the donation process and providing donation receiptsSort donated items and distribute them to the appropriate departmentsMaintain cleanliness and organization in the donation, store, and warehouse areas, including removal of trash and recyclingMove furniture and inventory as needed, including assisting customers with furniture loadingFollow safety procedures when handling donations, furniture, and equipment, including proper lifting techniques.Adhere to store policies regarding acceptable donationsAnswer phones and record donation pickup requests in SlackAssist with rag-out and recycling of store itemsPerform opening and closing procedures when scheduledPerform additional duties as assigned by supervisor or managementKey SkillsStrong customer service skills with a friendly, welcoming demeanorClear verbal communication and ability to interact with a wide range of peopleGood organizational skills and attention to detailAbility to multitask and stay focused in a fast-paced environmentHands-on problem-solving and willingness to pitch in where neededTeam-oriented mindset with the ability to work independentlyBasic technology skills (phone use, messaging platforms such as Slack)Physical and Other RequirementsAbility to safely lift, move, twist, push, pull, and load furniture and donated items (up to 50 lbs)Ability to stand on feet and work consistently for several hours without sitting.Ability to climb a ladderAbility to assist with cleaning and maintaining organized, safe work areasAbility to work a set schedule that includes one weekend dayReliable attendance and punctualityWillingness to adjust hours as needed to support operational needs, with advance notice whenever possibleReliable transportationAbility to pass a background checkAuthorized to work in the United States for any employerWork areas may periodically be dusty due to indoor/outdoor traffic, donated items, and cleaning. Brief, intermittent exposure to outdoor weather conditions is expected while assisting donors.Preferred Skills (not required)Previous customer service, retail, warehouse, or donation-center experienceComfortable performing light maintenance and basic handyman tasks, including climbing a ladder to change light bulbsAbility to occasionally drive a box truck, and insurable by the companyCompensation and BenefitsStarting at $12/hr, commensurate with experienceRetirement plan with employer match up to 3%PTO accrual begins on start dateEmployer-sponsored health benefits (30+hrs/wk) and voluntary supplemental life benefits (20+hrs/wk)Bonus and attendance incentive compensation plansGrowth and management opportunities availableCommon Threads is an equal opportunity employer committed to creating a welcoming environment for all employees, donors, and customers.About Common ThreadsJoin us at Common Threads, frequently voted the #1 thrift store in Northeast Ohio for multiple recent years by various Cleveland publications and consumer polls. Come join our team and learn more about what it's like to have fun while working at one of the best workplaces in Cleveland.About Building Hope in the City