Retention Specialist

We are seeking a dependable and professional Retention Specialist to join our team. The ideal candidate has experience working in a professional office environment, is comfortable interacting with clients, and can adapt quickly in a fast-paced setting.This position is ideal for someone who is a self-starter, highly organized, and able to work independently without constant supervision while maintaining excellent customer service standards.ResponsibilitiesProvide professional customer service to clients by phone and via emailAnswer customer inquiries and resolve issues in a timely and professional mannerEstablish, update, and monitor customer accountsAccurately input data and maintain detailed records of customer interactions in company CRMPerform general administrative and office support dutiesFollow company policies, procedures, and instructions carefullyAdapt to changing priorities and support team operations when neededMaintain a professional appearance and demeanor in the workplaceRequired QualificationsMinimum 3 years of customer service experience in an office or professional settingPrior experience in the retail electricity industry Basic understanding of utility billing or energy markets Exceptional verbal and written communication skillsAbility to resolve complex or emotional customer issues efficientlyReliable, dependable, and punctualAbility to work independently and stay organizedStrong attention to detailComfortable using computers, email, and common office softwareAbility to follow directions and adapt to changes quicklyPreferred QualificationsExperience working in a fast-paced office environmentStrong problem-solving and multitasking skillsCompensation & BenefitsCompetitive Pay Based on ExperiencePTO, Medical, Dental, Vision, 401K Available After Probationary Period