Director of Field Services & Aftermarket Revenue

OverviewWe are seeking a hands-on, entrepreneurial leader to build and scale a field services division focused on installation, maintenance, troubleshooting, and repair of industrial pumps, dredging equipment, and heavy machinery.This role is responsible for transforming field service into a high-margin, recurring-revenue business unit while improving customer uptime and long-term equipment performance.Core Responsibilities1. Build & Scale Field Service OperationsRecruit, train, and manage a team of field technicians across multiple regionsDevelop SOPs for:Installation & commissioningPreventative maintenanceEmergency repairsEstablish service hubs (San Diego, Houston, Tijuana, etc.)Implement scheduling, dispatching, and service tracking systems2. Drive Revenue Growth (Critical)Develop and sell:Service contracts (monthly/annual)Emergency response packagesEquipment inspections & auditsBuild relationships with:Mining companiesDredging contractorsMunicipal wastewater plantsIndustrial operatorsPartner with the sales team to convert the installed base into recurring revenue KPI mindset:Revenue per installed unitService contract attachment rateTechnician utilization rate3. Field Execution & Technical LeadershipLead complex troubleshooting of:Slurry pumpsHydraulic systemsDiesel power unitsElectrical / PLC systemsSupport critical jobs in the field when neededCreate escalation protocols for major failures4. Customer Experience & RetentionEnsure rapid response times (same day / 24-48 hours)Build long-term customer relationshipsTurn service calls into upsell opportunitiesReduce downtime for clients → become mission-critical partner5. Systems, Metrics & ProfitabilityImplement service software (ERP / CRM / FSM tools)Track:Job profitabilityLabor efficiencyParts marginsBuild pricing models for:Field labor (hourly + travel)Emergency ratesRental + service bundles6. Cross-Functional LeadershipWork with:Engineering → failure analysis & product improvementsManufacturing → serviceability improvementsSales → bundled offerings (equipment + service)Key Outcomes (What Success Looks Like): Field service becomes a multi-million-dollar revenue streamHigh-margin recurring service contracts establishedReduced warranty claims through better field feedbackStrong national (or global) technician networkCustomers view your company as essential, not optionalIdeal Candidate ProfileExperience8–15+ years in:Industrial equipment servicePumps, heavy equipment, or rotating machineryProven experience:Building or scaling a field service teamOwning revenue or P&L responsibilityBackground in:Slurry pumps, dredging, mining, oil & gas, or wastewater (big plus)SkillsStrong mechanical + electrical troubleshootingCommercial mindset (this is key)Leadership and hiring abilityAbility to operate in both:Field (boots on ground)Executive strategy levelPersonality Fit (Important)Builder/operator mindsetNot afraid to get their hands dirtyThinks in terms of revenue per asset, not just repairsUrgency-driven