Desktop Support Specialilst

Job SummaryThis position provides support to the technical functions and responsibilities of the Information Systems Department. This includes but is not limited to system administration, hardware and software support/maintenance, hardware and software installation, asset tracking and reporting, technical consulting with users, security administration, data backups, and end-user training. Performs other duties as assigned.Minimum Job RequirementsAssociate's degree in an Information Technology related field from an appropriately accredited institution with at least one year of experience in a similar IT support role.OrHigh school diploma with at least three years of experience in a similar IT support role.Preferred Job RequirementsCompTIA A+Microsoft Specialist, MTA or MCSAITIL FoundationVendor specific technician certificationsSkills / Knowledge / AbilitiesFamiliarity with multiple vendor offerings of personal computers, printers, scanners, and other peripheralsProven track record of employing solid troubleshooting skills to solve technology issuesAbility to communicate effectively and tactfully with associates, department managers, Hospital Administrators and business associatesCommunicate effectively and professionally with users over any medium (phone, email, in person) in order to assist with desktop equipment and application problem solvingEffectively work with other teams to implement technology systems and solutions that are both secure and meet user needsStrong customer service orientationCapable of being empathetic to customer's needsRequires interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.Working knowledge of desktop operating systems, Microsoft Office software, basic networking, security practicesExperience with ordering, receiving, imaging, deploying, maintaining and supporting desktop computers and peripheralsStrong organizational skills in order to manage and effectively prioritize multiple issues simultaneouslyAbility to comprehend and translate into practice HIPAA security and privacy rulesExperience in a healthcare IT environment preferred but not requiredAbility to be discrete and protect the integrity of confidential informationPresent a professional image within the hospital and community as a representative of Marion General Hospital and the Information Systems DepartmentAbility to read, understand and adhere to established policies and proceduresExperience working within a helpdesk applicationStrong organizational skills in order to manage multiple issues simultaneously combined with ability to effectively prioritize.Ability to work independently with a high level of concentration and attention to detail.Strong analytical and problem solving skills.Working ConditionsTypical office environment with prolonged sitting and occasional standing and walking.Work may be subject to interruptions and occasional high stress levels.Works with highly confidential information which may be proprietary or protected health information.Requires ability to work extended hours, evenings, holidays, on-call rotations and/or weekends based on the needs of the department.Some travel could be necessary with occasional overnight stays.Physical and Mental Activities, Tools and EquipmentWorks with computers and related equipment as well as other standard office equipment.Requires the ability to drive or walk to various locations, or provide telephone support to end users.Detailed data gathering, design and problem resolutions requires intense concentration and analytical thought.Requires lifting, pushing, pulling, walking, sitting, reaching, bending, kneeling or stooping to perfomr duties in a sae manner.Equal Opportunity Employer