Airport Ticket Counter Agent

Job#: 26-01189Location: Anchorage, Alaska (Primary) | Travel to North SlopePay: $20-$25 (DOE)Schedule: Must be available for any shift between approximately 4:30 AM and 8:00 PMDuration: 12-month ContractJob Type: Full-Time Contract - Could go Part Time in July 2026Job SummaryWe are seeking a Ticket Counter Agent to provide exceptional customer service to support 3-5 flights per day at an Anchorage airport ticket counter. This position supports passenger check-in, baggage handling, flight information, and issue resolution while maintaining strict security and confidentiality standards. Key ResponsibilitiesRespond to passenger inquiries related to flights, scheduling, and travel detailsAssist with ticketing, check-in, and customer service at the counterCheck baggage for the correct airport or camp destination and direct passengers to assigned gatesMake public address announcements for arrivals and departuresPrepare, print, and distribute passenger manifests and boarding passesVerify passenger identification in accordance with company and security requirementsCoordinate specialized passenger authorizations when required (e.g., subpoenas, warrants)Maintain confidentiality of passenger manifests and sensitive informationCommunicate current updates with flight crews, colleagues, aviation logistics personnel, airport staff, security offices, and other stakeholdersEnsure management and impacted passengers are promptly notified during weather or mechanical delaysReport deviations and concerns by submitting Incident/Safety ReportsSupport safe, timely boarding and ensure proper flight closure proceduresAssist passengers requiring commercial airline services when neededCoordinate with other airlines during delays to facilitate passenger and baggage transfersFollow security protocols for passenger handling and airport facilitiesProcess claims for lost, delayed, or damaged baggageStore and properly dispose of abandoned itemsMaintain a clean, organized, and professional ticket counter and office areaCreate and maintain reports related to ticket counter operationsDevelop and update work process/procedure documentationProvide general administrative support to the supervisorCollaborate effectively with staff and airport personnel at all levelsWork Schedule & Shift InformationThis role supports flight operations, so flexibility is required. There are three primary shifts, and you may be scheduled for any of them depending on flight activity. The earliest start time is typically around 5:00 AM (or when the first flight departs), and the latest end time is typically around 8:00 PM (or when the last flight arrives).Typical shifts may include:4:30 AM – 1:30 PM5:00 AM – 2:00 PM10:00 AM – 8:00 PMAdditional scheduling expectations:Some overtime is requiredHoliday work is requiredWeekend work is occasional/rare, based on operational needsRequired QualificationsMust be legally authorized to work in the United States (no sponsorship available)HS Diploma/GED requiredMinimum of three (3) years of administrative experience involving direct interaction with the publicAt least three (3) years of customer service experienceProficiency in Excel, Word, and PowerPointMust currently hold, or be able to obtain, a state-issued Airport Secure Identification Display Area (SIDA) badgeAbility (with or without reasonable accommodation) to lift/move items up to 70 poundsAbility to stand for extended periodsWillingness to work a flexible schedule including early mornings, evenings, overtime, and holidaysAbility to work unscheduled overtime as requiredAbility to work independently in a fast-paced environmentAbility to follow instructions, correspondence, and memosTakes ownership, demonstrates accountability, and executes practical plans to achieve goalsStrong listener who welcomes feedback and influences positive outcomesBuilds collaborative, trustworthy working relationships across teamsPreferred Qualifications5+ years of aviation ticket counter/passenger service experienceFamiliarity with Sabre, Apollo, Fast Air, or similar check-in systemsUnderstanding of airport passenger services and/or North Slope operationsPhysical & Work EnvironmentFrequent standing, walking, and lifting up to 70 poundsWork performed in airport ticket counter and office settingsMust follow strict security protocols and handle passenger information confidentiallyBenefits:The benefits available with this position include:Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)Continuous Employment Development and LearningOngoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement401KHealthcare Group Medical Coverage & Healthcare for California onlyDental Insurance CoverageVision Insurance CoverageBasic Life Insurance & AD&DLong Term DisabilityVoluntary Short-Term DisabilityDirect DepositHealth Savings and Flexible Spending AccountsCenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.