Service Coordinator

The Service Coordinator II position will be responsible for creating jobs, answering incoming service calls, tracking jobs and completions, invoicing, contract setup, and managing overall administrative workflow for the Service Department.These functions require electronic management of service jobs using company business systems. In addition, this position requires supporting other personnel as needed. This position will report to one of the service operations managers.Essential Duties And ResponsibilitiesCreating jobs, answering incoming phone calls, and assisting with the scheduling of techniciansScheduling preventative maintenance and repairs with customersUse specific customer portals as needed to manage all open work ordersTracking open jobs and seeing them through to completionInvoicing completed jobs accordinglyProcess new contracts and renewals in electronic management systemMeeting with the service operations team regularlySupport of other Service departmental roles on an as-needed basisServe on a rotating on-call team to respond to emergency calls, typically every four to five weeksProvide guidance as needed for Service Coordinator I roleMinimum Qualifications:EducationHigh School Diploma or G.E.D.Work ExperienceTwo to four years of administrative experience in a service-related businessTwo to four years of scheduling field technicians and/or customer serviceKnowledge / Skills / AbilitiesComputer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel)General knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude.Incorporate time management skills by prioritizing work assignments.Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company.Must be able to handle high-pressure situations.Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.Compensation: Energy Systems is committed to fair and equitable compensation practices. This compensation range for this role will between $27.00-$37.70 an hour. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.Benefits: This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending, and health savings accounts, accrued paid time off, 8 paid Holidays, opportunity for overtime and 401(k) retirement benefits.