Technical Support - Employer Services

About the CompanyNavia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology.Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more. Position SummaryTechnical support team members are responsible for handling the workflow that is project based, including but not limited to special client requests, or audits that would remove this from AAs and AMs to service clients daily. This position is noncustomer facing and dedicated to handle the duties that are more complex, or task related. The duties can vary day to day depending on the needs of the department, and the urgency of any situation that may result from an incident, system issue and errors in which detailed review and analysis is required. This position will work closely with the team members on project-based work and will accept assignments based on the Operations Manager’s review.  Essential Functions Essential Functions• A desire for knowledge and learning new skills and applying those skills when necessary.  • An understanding of what constitutes a functional team and a willingness to step in on handling other’s responsibilities when requested.  • Review and determination of special processes/tasks by client to determine the need, the efficiency needed and the ability to determine the need and cost associated with the process.  • Continued knowledge for CDH and COBRA products and services to our clients. • Fills in for absent team members and contributes when department requires additional support.  • Collaborate with cross-functional and divisional groups to achieve established company goals and objectives.  • Strong attention to detail with the ability to quickly assess and analyze problems and develop solutions.  • Handle all special tasks and processes for supporting teams by client/AM. Work will be done by this position with the support of your superior and consulting will be done with the AM to deliver the results to the client.  • Meets department and team performance expectations.   Requirements• Minimum of 6 months CDH AM experience in the Employer Services Department. • Strong sense of responsibility and willingness to take ownership of workload. • Comfortable providing constructive feedback within one-on-one coaching sessions. • Expertise in Navia’s benefit offerings. • Computer skills, including competency with Microsoft Word, Teams, Excel, Outlook, and PDF programs. • Excellent customer service skills. • Excellent verbal and written communications skills. • Positive work attitude and adaptability. • Organizational and time management skills. • Problem solving and critical thinking skills. • Independent/self-motivated and can also work well in a team environment. • Comfortable with public speaking and hosting presentations. • Ability to travel as needed for client and employee meetings/benefit fairs. • State Driver’s License and proof of insurance. • Willingness to work outside scheduled work hours as needed, especially during our busy season.  Remote Working Requirements• Minimum requirements established by Navia for Internet connection. • Established working space at home that provides a secure environment. • Confidentiality of all information on clients/members accounts. • Ability to travel to the office on required days. • Ability to travel to the office for mandatory meetings as required. • All calls should be by video through teams or zoom. • Working from separate locations for extended periods should be cleared by your superior.