Support Service Manager - Home Health

At Muir Home Health, we believe that home healthcare is more than just a service – it's a commitment to enhancing the quality of life of every individual we serve. Nestled in the heart of the vibrant East Bay area of California, we are on a mission to revolutionize the way home health is perceived and delivered.Muir Home Health is growing and looking for an experienced and compassionate Support Services Manager to join our team! As a Support Services Manager with Muir Home Health, you will have the opportunity to advance your career while receiving strong compensation and excellent benefits.BENEFITSCompetitive compensationHealth, dental, vision, life, and disability insurance401(k) plan with generous company matchCritical illness benefitPaid time offEmployee assistance programABOUT THE JOBThe Support Services Manager is responsible for overseeing office teams such as medical records, scheduling, and maintaining sufficient office supplies as well as working with Human Resources and acts as a billing liaison.Pay Range: $73,000 - $85,000/annuallyJob Type: FulltimeDUTIES & RESPONSIBILITIESOversee daily operations of office departments, including medical records and scheduling teams, to ensure efficient workflowSupervise, support, and provide guidance to administrative staff to maintain productivity and high performanceEnsure accurate and timely management of patient medical records in compliance with regulatory standardsCoordinate and optimize staff scheduling to ensure adequate coverage and operational efficiencyMonitor and maintain inventory of office supplies, placing orders as needed to prevent shortagesAct as the primary point of contact between the office and billing department to resolve discrepancies and ensure accurate billing processesTrack and report key administrative metrics, identifying areas for improvementEnsure compliance with company policies, healthcare regulations, and confidentiality standardsSupport leadership with administrative tasks, special projects, and process improvementsManages office team including intake, scheduling, authorization, and medical recordsJOB REQUIREMENTS3+ years in working in a medical setting, preferably in home health1+ year in a leadership role in the healthcare settingPrior EMR experience, home care home base is a plusAbility to exercise discretion and independent judgment and demonstrate good communication, negotiation, and public relations skills.Demonstrated capability to accurately manage detailed information.Able to deal tactfully with patients, family members, referral sources and payers.Previous healthcare related billing experience.Word processing skillsPersonal computer skillsWHY MUIR HOME HEALTH?Muir Home Health is part of the Cornerstone Group with about 75 home health and hospice agencies throughout the country. While we are part of a large family, we operate as a local team. We understand we are nothing without great employees! It is through our team's dedication to deliver life changing service that we become the "provider of choice" in the community that we serve. Join a culture of high performers who are on a mission to create the best Home Health agency in the East Bay!What makes us unique? At Muir Home Health, we foster an environment where clinicians and staff members have an unprecedented level of freedom to create and implement the programs that will best serve their patients and communities. We operate with the Core Values of CAPLICO in mind:CelebrationAccountabilityPassion for LearningLove One AnotherIntelligent Risk TakingCustomer SecondOwnershipWe'd love to meet with you if you are passionate about giving exceptional patient care and creating the best Home Health agency in the East Bay!Muir Home Health is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. J-18808-Ljbffr