Installations Manager (Simulators)

What is Batbox?Batbox is a sports technology company reinventing how the world plays, experiences, and connects through baseball. By blending immersive gameplay, data-driven technology, and scalable business models, we are building a global ecosystem that makes baseball accessible, social, and unforgettable.From our flagship venue in Addison, Texas, to a rapidly growing network of licensed installations and stadiums across North America and beyond, our proprietary platform powers a unified player experience. Whether it’s through our real-time analytics or our world-class hospitality, we invite everyone to step up to the plate. Join us as we scale the future of sports entertainment.Who We’re Looking ForBatbox is seeking a Dallas-based Installation Manager to build and manage our baseball simulator installation team and processes. This person will own the end-to-end model for deploying Batbox baseball simulators across sports bars, entertainment venues, and partner locations - from site readiness to install playbooks to quality control all while adhering to budgets and timelines.If you’ve led multi-site installations that involve multi-day hardware and software, managed field teams + contractors, and love building repeatable processes that scale fast, this opportunity is for you. This role is ideal for someone who has operated in a similar role for a mid-sized AV company (50-100+ employees) or similar - overseeing the end-to-end operations of hardware and software installations across multiple client sites, while leading a team. This role is not a fit for: Individuals whose experience has been limited to a single-discipline installation environment (e.g., software-only deployments or hardware-only installations).Backgrounds focused exclusively on areas such as HVAC, flooring, or other trade-specific installationsExperience centered solely on IT/communications infrastructure (e.g., network equipment or internet installations),Your ImpactBuild and scale Batbox’s simulator installation engine, designing clear repeatable workflows and playbooks for site assessments, hardware logistics, on-site assembly, technical testing, and crew coordination to support rapid expansion and consistent installsLead national installation rollouts and deployments of Batbox simulator hardware and supporting infrastructure (cage, kiosks, displays, etc.) across sports bars, entertainment venues, and partner locations. Develop playbooks for site readiness, installation scheduling, and cross-functional handoffs. Translate installation feedback into product, tech, and playbook improvements.Build, implement and follow health and safety standards for installation crews and warehouse operations, conducting routine checks and escalating risks or incidents as needed. Partner closely with product, tech, client success and client support teams regarding installation and product feedback to contribute to improvements to the product, tech, or installation processes.Manage installation-related expenses within an approved budget; track costs and flag variances or efficiency opportunities. Manage the installation team and coordinate with third-party contractors, ensuring work quality, adherence to standards and reliable execution across all locations  Create and deliver installer training programs to ensure consistent execution and alignment with Batbox’s brand and operational standards.Qualifications5-10+ years operations leadership in AV integration, interactive display technology, or a tech-forward experiential or hardware-enabled brand.Experience supporting or managing installation operations for complex systems that combine hardware, software, and user interactionProven ability to manage cross-functionally across operations, supply chain, installation teams, client success, and productExperience managing or coordinating field installation teams and third-party contractors across multiple U.S. regionsFamiliar with tools like HubSpot (CRM), Monday.com (PM), and inventory or fulfillment systemsHands-on operator who is highly organized, detail-oriented, and comfortable owning day-today executionComfortable operating in ambiguity and contributing to the development and refinement of processes, playbooks and install standards as we scaleHolds a high bar for safety, install quality, reliability, and repeatability  Clear and effective communicator with both front-line teams and cross-functional partnersYou’re proactive and adaptable, able to lead training sessions, spot potential site issues early, and respond quickly to ensure smooth installations.You’re open to traveling around 50% of the time across the U.S. Physical Requirements / Work Environment: This role requires the ability to safely lift and carry 50+ lbs, use hand and power tools for extended periods, and work in active installation environments. Work involves frequent standing, bending, squatting, and climbing, including regularly ascending/descending ladders up to 12 feet. The role also involves exposure to noise typical of installation sites.What We Offer$90,000-$120,000 base salary Health, dental and vision optionsCompany paid short-term disability, long-term disability and Life/ AD&D Paid PTO and paid company holidays