Order Management Specialist

Order Management SpecialistThis is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission.Your role at BaxterThe Order Management Specialist is responsible for supporting and enhancing the customer experience by entering orders in a timely and quality way, providing the necessary follow up when applicable, answering incoming customer calls regarding order status. The work environment is a changing environment, where a need to adapt to change easily, show flexibility, prioritization, organization, and time management skills are a pre-requisite.Your teamReporting to the Manager for Order Management Global Surgical Solutions (GSS), you will work in a team of 11 people in a call center work environment. The role will be based in Acton, MA but some remote work is available. Normal hours of business are Monday to Friday 8am to 5pm Eastern Time. You may be required to be flexible around these hours, as the business serves markets in various time zones.What you'll be doingProcess orders received via email with accuracy to minimize errorProcesses request for material authorization returns, or repairs and accurately launch ETQ our complaint handling system to ensure that all complaints are captured properly.Support the Allen Medical Systems, Baxter, and Trumpf business for the areas and/or customers that they supportManage the international distributor relationships in all support aspects being the main point of contact for all matters apart from establishing pricing or sales quotasProvide customers with open order reports upon requestSome understanding of the culture and government requirements needed to do business in the regions they supportProficient knowledge of commonly used concepts, practices and procedures that are common to a customer centric organizationHas some experience working with international shipping documents (which includes payment terms and Incoterms)Ability to work with cross functional teamsWhat you'll bringAssociate degree from a two-year college or technical school or equivalent work experience5+ years of previous customer service experienceExcellent verbal and written communication skillsProficient knowledge of order management ERP's (enterprise planning systems)Strong organizational skills and attention to detailCustomer service mentalityAbility to work in a fast-paced environmentAttention to detailProficient in Microsoft Excel, Word, Outlook, and TeamsExperience in an ERP system, SAP experience a plusWe understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $36,000 to $90,000. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.Equal employment opportunityBaxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.