FIFA Event Staff - Sound Transit Station

Application Deadline: 12 June 2026Department: Operations - Field(OPS001)Location: ShorelineCompensation: $25.00 / hourDescriptionPosition: Event Staff for FIFA World Cup GamesLocation: Sound Transit StationsPosition Type: Temporary EmployeeShifts: Will be 6-8 hours shifts and shift times will depend on game start time.Dates of Work:June 3rdJune 15thJune 24thJune 26thJuly 1stJuly 6thAs Event Staff, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures and accurately document passes issued in the logbook. Additionally, you will contribute to operational efficiency by preparing shift reports and sorting tickets.Key ResponsibilitiesAssisting customers who are unsure of how to pay for their parkingDealing with irate customers and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority)Assist customers with the overall in/out process of parkingIdentify and report parking equipment deficiencies and safety concerns to direct supervisorLitter pick up and now shoveling/salting (as required)Other duties assignedResponsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shiftInteracts face to face with our customersMust ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that siteControl of all tools and equipment required to perform his/her dutiesMust be organizedMake suggestions and recommendations relating to the way various jobs are performedConsults with his/her supervisor or manager regarding items of relevance to the parking operationEach employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisorIn problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or managerAct as a front line employee which is considered an extremely important function of this positionUniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the companyResponsible for prioritization of various jobs with his/her supervisors/managerResponsible for tracking levels of stocks as well as suppliesSkills, Knowledge And ExpertiseStrong command of the English language be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectivelyHigh School Diploma or GED requiredCustomer Service Experience requiredParking related ExperienceBenefitsJoin our team and enjoy an outstanding benefits package, including:Part Time401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.United States - California applicants only:The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.