Implementation Engineer

Austin, TX | Hybrid (Minimum 4 days in office) | Full Time | https://kizen.comOTE - $155,000-$185,000 - Uncapped commissionAbout UsAt Kizen, we build technology that makes AI actually work for people.Our platform helps organizations automate the workflows that matter most — from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically.And that’s just the beginning. With Kizen, developers can build new enterprise applications, while business users can customize dashboards and agents using AI, low-code, or code — all on the same platform. The possibilities are limited only by imagination.What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection — all built on an AI-first architecture that’s easy to adopt, scale, and trust.We’re not chasing hype. We’re solving real operational problems and helping the world’s most complex organizations work faster, smarter, and more humanely.Join us in transforming how industries work — one workflow, one agent, and one customer success story at a time.About the RoleAre you a tech-savvy problem-solver with a passion for creating world-class customer experiences? Ready to play a key role in transforming how businesses harness the power of AI? If so, this is your moment.We’re looking for a Senior Implementation Engineer/Senior Solutions Engineer who’s ready to roll up their sleeves, collaborate with clients, and drive meaningful change through innovative software solutions. This isn’t just a job — it’s a front-row seat in shaping the future of AI-powered business platforms.This is a career-defining opportunity to be part of something truly special. As a Senior Solutions Engineer at Kizen, you’ll be at the intersection of cutting-edge tech, operational transformation, and customer success. You’ll work directly with clients, customizing our rapidly growing low-code platform for everything from sales to marketing and operations — all while building scalable, data-driven solutions that make a real impact.You’ll be surrounded by high-performing, mission-driven teammates and work closely with our implementation, product, and data teams. The work you do won’t just be noticed — it’ll be celebrated.What You’ll Be DoingTransforming client needs into powerful solutions using our low-code platformGuiding clients through the entire deployment journey — from kickoff to go-liveWorking with APIs, automation tools (like Zapier/Workato), and data pipelines to build seamless integrations between platformsCleaning and transforming data to ensure every field lands in the right place, at the right timeDelivering hands-on training to help clients unlock the full potential of KizenContinuously identifying areas to improve processes using real-time data insightsTracking tasks, reporting progress, and proactively clearing blockers to keep things moving fastBecoming a trusted advisor to clients by translating technical complexities into simple, clear guidanceMinimum Requirements - What You Bring to the Table7+ years of SaaS implementation experience — bonus points for working directly with clientsA deep love for tech, data, and using both to drive better outcomesHands-on experience with data transformation (Excel, Python, ETL/API work)Experience configuring customizable, low-code platformsExcellent communicator — you’re equally confident speaking to a developer or a CEOA knack for teaching others — whether it’s running a training or creating killer documentationProactive mindset: you don’t wait for problems to come to you — you go find them (and fix them)Obsessive attention to detail — you take pride in precisionA growth mindset: you're hungry to learn, adapt, and level up every single dayExcitement about working from the Austin office 4 days a weekIdeal Requirements7+ years of SaaS implementation experienceExperience in insurance or healthcare verticalsFluent in SQL, Excel wizardry, or Python scriptingExperience with automation tools like WorkatoPrior work with BPM or CRM platformsBackground in project management or consultingA desire to lead, grow quickly, and leave a legacyWe’re looking for a person who:Thrives in fast-paced environments and doesn’t shy away from a challengeLoves using data to question the norm and drive smarter decisionsHas an entrepreneurial spirit and wants to help build something game-changingGenuinely enjoys helping others succeed — and has the tech chops to back it upIs excited about AI, automation, and being on the frontlines of tech innovationWhy KizenWe’re a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you’ll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You’ll have opportunities for professional development, impact, and career advancement.What We OfferCareer Growth OpportunitiesEngaging Work CultureTop-Tier CompensationEquity PackageHealthcare CoverageProfessional Development StipendsPTOKizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.The base salary range for this position is $120,000-$150,000. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages.If you’re excited about creating impact experiences and contributing to a fast-paced, people-focused team, we’d love to meet you!OTE - $155,000-$185,000 - Uncapped commission.