Account Management - NH Account Executive

Are you ready to link your passion with a purpose? At AirStrip, we build technology that enables clinicians to diagnose earlier than ever before, accelerate life-saving interventions, reduce the cost of care, and save lives.We provide mobile-first clinical surveillance and alarm communication management technology that unlocks siloed data from patient monitors and transforms it into contextually rich information easily accessible on mobile devices and the Web. We’re seeking innovative thinkers who love doing meaningful work. If you’re looking to bring your skills and expertise to a growing technology company, it’s time for you to join us!AirStrip is adding an Account Manager to our product development team. The primary role of the Account Manager is to foster and manage the relationship with the client. The Account Manager is also responsible for advancing the utilization and operational efficiency of AirStrip systems and solutions. This entails assisting and training customers in the operation of AirStrip solutions and coordinating resources to promote clinical transformation. The Account Manager ensures the services that he/she provides contribute to the successful accomplishment of the primary mission of the solutions offered by AirStrip. The Account Manager coordinates and supports the account and project management activities required to deliver valuable relevant solutions and assists in the development of project schedules, account management and pre-sale support. The Account Manager applies defined skills in accordance with AirStrip values and goals to assure the efficient, effective and consistent delivery of high-quality service. The Account Manager must also lead/manage tasks and provide concise direction to individuals executing tasks on behalf of the AirStrip and client.Responsibilities Include, But Are Not Limited To Own and foster client relationship Prevent churn of current accounts and improve client retention Upsell additional functionality and expansion of current functionality at existing client sites Expand AirStrip within the health system of existing clients Upgrade all Legacy clients to AirStrip ONE Lead new installs of AirStrip ONE supporting Project Management to include assist in setting priorities, understand the business application, and coordinate technical install meetings of all new AirStrip installations. Perform overall account management and act as an escalation point for AirStrip and the Client Interact with Sales Department (internal and partner companies) and third-party system vendors Provide pre-sale support through leveraging transformation team members and another team within AirStrip Manage installed customer base for customer satisfaction and receive customer feedback and enhancement requests. Sustain a commitment to excellent customer service and ensure clients realize the full potential of the technology as evidenced by utilization and feedback Support trade shows and company meetings as needed Manage small projects with support of PMO Demonstrate strong communication and human relationship skills Manage process and resources with excellent organizational skill Identify issues and concerns and communicate them to leadership. Develop options and recommendations to quickly resolve operational problems and questions and minimize impact on end-user productivity and overall impact to organization. Other duties as assigned.Education & Experience Requirements Bachelor's Degree required 3 years’ experience in related field Sales and Account Management experience preferred Demonstrated experience with successful interaction between customers and vendorsRequired Knowledge, Skills, And Abilities Strong ability in problem solving and troubleshooting with a firm commitment to quality Proven track record of leadership ability Excellent communication, leadership, problem solving and analytical skills Experience working in a team-oriented collaborative environment Ability to rapidly adapt and respond to changes in environment and priorities Ability to elicit cooperation from senior management and other departments Demonstrated proficiency in Word, PowerPoint and Excel required Ability to speak/present to groups that may include other AirStrip team members, customers, hospital leadership and physicians Familiarity with SalesForce preferableTravel RequirementsWillingness to travel with overnights, as high as 50 - 75% travel requirement to client locations and corporate offices. The salary range for applicable US-based applicants to this position is below. The specific rate will depend on the successful candidate’s qualifications, prior experience as well as geographic location.$61,000 - $78,000 base salary plus bonus potential. We value each of our employee’s total wellness. From robust medical, dental, and vision insurance, to financial planning assistance, to physical and mental wellness discounts, and unlimited access to our online learning platform, we understand that our company succeeds when our employees succeed as individuals.Additional Notable US-employee Benefits IncludePaid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employeesGrowth and Development opportunities401(k), including a 3% company matchPaid HolidaysPaid Parental Leave, including a flexible return-to-work programEmployee Assistance ProgramDiscounts on popular cell phone plan providersLife & Disability InsuranceAnd more!AirStrip provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.