Hotel Front Desk Agent - Day Shift

Front Desk Agent We are seeking a highly motivated and professional Front Desk Agent to join our team at the Best Western Premier Bridgewood Resort Hotel in Neenah, WI.As a Front Desk Agent at Bridgewood Resort Hotel, you'll be the first point of contact for guests, ensuring they feel welcomed and valued. From handling check-ins and check-outs to answering inquiries and resolving concerns, your goal will be to provide a memorable and comfortable experience that reflects our commitment to quality service and hospitality.Schedule: Shift: 10am - 6pm Flexibility for weekends and Holidays is required. Weekly Hours ranging between 20-40 hrs/week depending on part-time or full-timePay: $16 - $18 / hourAbout Us: The Best Western Premier Bridgewood Resort Hotel & Conference Center is a locally owned hospitality leader in the Fox Cities, recognized for its excellent service, quality dining, and commitment to community. We foster a growth-oriented work culture, encouraging both personal and professional development. Join our team and help us create lasting memories for our guests.Team Member Perks / Benefits: We believe in taking care of our team just like they take care of our guests. Here's what you'll enjoy as a part of our team:Team Member Swim Days: Enjoy the hotel's pools and hot tubs with your family and friends during designated team member swim times.Daily Use of Hotel Fitness Center: Stay active with free daily access to our fitness center.Discounted Hotel Stays: Get exclusive rate at Best Westerns worldwide, including a discount for Friends & Family at many locations.Discounted Meals at Batley's Grill & Bar: Enjoy discounted food items for you and up to three guests.Holiday Pay: Earn 'time and a half' pay when working company recognized Holidays.Paid Time Off: Earned after one year of employment for those averaging 20 hours or more a week.401K Retirement Account: Start saving with your very first paycheck. Potential to qualify for Company Match after 1-year.Health Insurance Plans: Medical, dental, and vision plans offered for full-time team members.Aflac Supplemental Insurance: Available for both full-time and part-time team membersPosition Overview: The purpose of this position is to provide outstanding and personalized guest service as a single point of contact for information and assistance, both on property and via the telephone. To serve as a front-line guest contact for questions, concerns, and overall guest comfort and satisfaction.Key Responsibilities:Greet guests warmly, manage check-ins/check-outs efficiently, and respond to inquiries.Handle phone and email communication professionally and in a timely manner.Offer information on hotel amenities, local attractions, and dining; assist with recommendations and reservations.Process payments, manage reservations, and balance cash and credit reports.Address and resolve guest concerns, striving for complete guest satisfaction.Keep the front desk, lobby, and back office organized and clean.Follow security protocols for room keys and property.Work collaboratively with team members to fulfill special requests and provide exceptional service.Qualifications:Hospitality or customer service experience preferred.Fluent in English (additional languages a plus).Professional appearance and a friendly, service-oriented demeanor.Strong communication skills, basic computer knowledge, and familiarity with Microsoft Office.Ability to multitask effectively in a fast-paced environment.We look forward to hearing from you!