Curriculum Certification Program Manager

Our Privacy Statement & Cookie Policy## Customer Education Certification Program ManagerCustomer Education) Certification Program Manager to lead the design, launch, and continuous improvement of our customer certification program. This role will own the certification function within the Customer Education organization, with responsibility for program strategy, credential and exam design, quality standards, and cross-functional execution. We are seeking a strategic and execution-oriented Curriculum (The ideal candidate brings deep experience building certification or credentialing programs that validate product proficiency, enhance learner experience, and accelerate customer adoption and time-to-value. This person will also design curriculum and assessments for certification and non-certification learning experiences across both instructor-led training (ILT) and digital modalities.About the Role In the role of Curriculum (Customer Education) Certification Program Manager, you will:* Set certification program strategy and roadmap; build the operating model, systems, and processes needed to launch and scale.* Establish governance for exam quality, validity, and test security; define standards and maintenance cycles to protect program credibility.* Develop (or guide development of) certification-aligned learning paths, curriculum, and assessments across delivery modalities.* Partner with product, marketing, customer success, and support SMEs to ensure content accuracy, relevance, and alignment to business priorities.* Define success metrics and reporting; use performance data and learner feedback to continuously improve the program and learner experience.* Ensure the program drives customer outcomes, including adoption, proficiency, and reduced time-to-value.Design and maintain credential frameworks, exam blueprints, and assessment strategies to measure job-relevant product proficiency. You are a fit for the role of Curriculum (Customer Education) Certification Program Manager if you have:Past experience designing and launching certification, credentialing, or assessment programs (ideally in a SaaS or technology setting).Hands-on experience with exam and assessment development (e.g., writing/review, scoring models) and supporting learning paths/curriculum. Proven ability to partner with internal subject matter experts and cross-functional stakeholders to produce accurate, job-relevant content.Strong analytical skills, including defining KPIs and reporting on learning/certification performance to drive improvements. Excellent program management skills (planning, prioritization, stakeholder management) with the ability to drive execution across multiple workstreams. Excellent written and verbal communication skills. Preferred Qualifications * Experience building or scaling product certification programs for customers, partners, or external audiences.* Familiarity with credentialing, badging, LMS, assessment, or exam delivery platforms.* Knowledge of exam validity, item writing, test security, and credentialing best practices.* Experience using certification and learning data to influence program strategy and business outcomes.* Legal industry experience is a strong differentiatorCertification and training programs measurably improve product adoption, proficiency, and customer time-to-value. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Future-ready careers*Our focus on a skills-first approach ensures you'll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. J-18808-Ljbffr