Care Management Engagement Specialist- Care Manager Extender

Company Mission/ statement:Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.Comprehensive Benefits Package:Medical, Dental and Vision InsuranceHealth Spending AccountCompany-Paid Life InsuranceShort Term Disability401(k)Paid HolidaysPaid Vacation and Sick LeaveEmployee Assistant ProgramReferral Bonus OpportunitiesExtensive Internal Training ProgramPay Scale:Extender: $16-$18/hr.Summary:Under direct and indirect supervision, provides outreach to engage identified clients into Tailored Care Management (TCM) services.Essential Duties and Responsibilities:Performs outreach to identified clients to educate and engage them in Tailored Care Management (TCM) Services.Keys in important client data to schedule appointments. Successfully link clients to center care management staff to begin care management assessment.May file, release and copy protected healthcare information. Answers phone calls, transfers to the appropriate parties, is courteous to the public.All other duties as assigned by supervisor.The responsibilities of the Care Management Engagement Specialist include but are not limited to, the following:Care Management Outreach/EngagementPerforms outreach to identified clients to successfully engage them in Tailored Care Management (TCM)Utilize various communication methods to engage clients including phone, tele-health, patient portal, letters, etc.Provide education to clients on benefits of TCMGather and key in important client data to schedule follow up appointments.Successfully link clients to center care management staff to begin care management assessment.Ensures all engagement activities are appropriately documented in Care Management dashboardProvide administrative support to centers as needed. May answer phone calls, transfer to appropriate parties, is courteous to public. May file, release, and copy protected healthcare information.Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Highly motivated and resilient professionalDemonstrated leadership and supervisory experienceSome knowledge of or willing to learn clinical practice modelsDemonstrated ability to understand economic, business and operational factorsStrong critical-thinking/problem-solving skillsProven conflict management/resolution skillsHigh professional ethics and standardsStrong team player and team building skills; ability to collaborate with all levels and areasStrong presentation skillsAbility to effectively and positively influence and persuadeEducation and/or Experience:Extender Level- high school diploma or associate diploma outside of human services with experience working with adults or children with mental health or substance use disorder needs. - or lived experience.Lived Experience is defined as one of the following:• An individual with an Intellectual or Developmental Disability (IDD) or a Traumatic Brain Injury (TBI) who has direct personal experience and demonstrated knowledge of navigating the NC Medicaid system; or• An individual with lived experience of a Behavioral Health (BH) condition who is also a Certified Peer Support Specialist; or