Case Manager-Support Planner

Support Planner Job Type: Full Time Work Schedule: 8:00am- 5:00pm, Monday through Friday (flexible as needed) Work Environment: This is a hybrid position - work from your home office (with local community visits). Total Care Services, Inc. is hiring a Support Planner / Case Manager to provide service coordination and care planning for individuals receiving Home and Community-Based Services (HCBS) across Maryland. This hybrid role combines remote work with in-person client visits, ideal for professionals in human services, social work, or case management who are passionate about helping others live independently. Key Responsibilities Conduct client assessments and develop Individualized Service Plans (ISP) Coordinate HCBS, Medicaid Waiver, and community-based services Serve as a client advocate to ensure health, safety, and independence Connect clients with local providers and community resources Monitor service delivery and ensure compliance with care plans Maintain accurate documentation and case notes Assist with waiver eligibility and renewals Resolve service issues and support client goals Qualifications Required: Bachelor’s degree in Human Services, Social Work, Psychology, or related field Experience in case management, service coordination, or care planning Strong written documentation and communication skills Proficiency in Microsoft Office (Word, Excel, Outlook) Valid driver’s license, reliable transportation, and auto insurance Ability to travel locally throughout Maryland Authorized to work in the U.S. Preferred: Experience with HCBS, Medicaid Waivers, or developmental disabilities Knowledge of Maryland Department of Health programs Compensation & Benefits Salary: $60,000/year + bonus opportunity Hybrid work environment (remote + community visits) Public Service Loan Forgiveness (PSLF) eligible employer Medical, Dental, Vision insurance 401(k) & retirement plan Paid Time Off (PTO) Flexible Spending Account (FSA) Company-paid Life, AD&D & Short-Term Disability Employee Assistance Program & referral bonuses Birthday off with pay. Schedule Monday–Friday, 8:00 AM – 5:00 PM Flexible based on client needs About Us Total Care Services, Inc. is a nonprofit organization providing Supports Planning and case management services across Maryland. We help individuals access critical healthcare and community resources to live safely and independently. Apply Today If you have experience in case management, social services, or care coordination and want a meaningful, flexible career we encourage you to apply. Equal Opportunity Employer Total Care Services, Inc. is an Equal Opportunity/Affirmative Action Employer committed to diversity and inclusion.