Operations Support Specialist

Job Description Description:Job Summary:The main tasks of a Operations Support Specialist will include performing learning and evaluating current processes within a certain GIS business area. While performing these tasks a Operations Support Specialist will be responsible for also, documenting processes and sharing process changes forward.Duties/Responsibilities:Learn and evaluate current business area processes and requirements.Based on acquired knowledge and experience, identify areas for process/requirement improvement, and develop and implement solutions.Conduct meetings and presentations with Team Leads/Supervisors to share ideas and findings.Document and communicate changes to the process or requirements of the business area.Communicate current process and requirements to GIS Teams internally (Sales, Account Management, Service Staff) as well as changes as identified.Gathering critical information for meetings with various stakeholders and producing useful reports.Working closely with clients, brokers and internal GIS StaffManaging projects, developing project plans, and monitoring status of them.Updating, implementing, and maintaining procedures.Managing competing resources and priorities.Monitoring deliverables and ensuring timely completion of projects.Ensuring timely response to internal and external parties.Requirements:Required Skills/Abilities:Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent sales and customer service skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Ability to prioritize tasks and to delegate them when appropriate.Ability to function well in a high-paced and at times stressful environment.Proficient with Microsoft Office Suite or related software.Physical Requirements:Prolonged periods of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.