Insurance Support Specialist (South Minneapolis)

Insurance Support Specialist– Job DescriptionEmployment Type: Full Time, ExemptLevel: AssociateWho We AreAt Herself Health, we're on a mission to help women get more life out of life, together. We are building a new model of primary care for women on Medicare to solve long-standing problems: rushed appointments, long wait times, and care that's generalized rather than specialized towards women’s needs later in life such as post-menopausal care, bone density, weight management, and mental, social and emotional well-being.Our clinics are located across the Twin Cities in Highland Park (St. Paul), Lyndale (S. Minneapolis), Crystal, Roseville (Rosedale), and Eagan. Our team of 100+ colleagues is on a mission to innovate the primary care landscape for women on Medicare. We’re seeking like-minded individuals who share in this passion to join us!About YouAs we grow, we’re looking for people who thrive at the intersection of patient care and complex problem-solving. You’re comfortable navigating Medicare and insurance systems, and you care about making that process easier for patients. You’re organized, empathetic, and know how to communicate clearly across a wide range of people and situations.About The Insurance Support Specialist RoleWe are seeking an Insurance Support Specialist to join our team at Herself Health. This role exists to make Medicare easier for our patients.Medicare and Medicare Advantage plans come with real complexity: supplemental benefits patients don't know they have, plan assignments that need attention, cost-sharing questions that create confusion, and coverage gaps that can delay care. Insurance Support Specialists help patients navigate all of it. You'll guide patients through their coverage, connect them to benefits they're entitled to, and serve as a knowledgeable resource when insurance creates a barrier.Some of your work happens directly with patients, and some happens behind the scenes in coordination with payers and our care teams.This is a full-time, onsite role, Monday through Friday, 8:00 a.m. to 5:00 p.m.Key ResponsibilitiesEducate and support patients through provider assignment and enrollment processes, including supporting end-to-end new patient onboardingReconcile plan rosters against practice panels and flag discrepancies or new-to-plan patients for follow-upEducate patients on supplemental benefits available through their plan (dental, vision, OTC, transportation, fitness) and help them activate those benefitsServe as an insurance navigator between patients and their plans, with particular support for high-risk and dual-eligible populationsTrack and support LIS (Low Income Subsidy), mail-order pharmacy enrollment, and benefit utilizationIdentify and escalate payer assignment issues or systemic plan barriers to the appropriate internal teamHelp patients understand cost-sharing (copays, deductibles, out-of-pocket limits) and resolve billing or EOB confusionAssist patients with pharmacy benefit navigation, including Extra Help applications and manufacturer assistance programsMust-have Qualifications And SkillsStrong customer service skills, with the ability to handle sensitive or complex situations with professionalism and empathyExcellent communication skills across patients, clinical staff, and insurance contactsWorking knowledge of Medicare and Medicare Advantage plans, including supplemental benefits, dual eligibility, and Low Income Subsidy (LIS/Extra Help) programsStrong organizational skills and the ability to manage a varied caseload with competing prioritiesComfort navigating ambiguous situations and identifying the right next step or escalation pathNice-to-have Qualifications And SkillsExperience with plan enrollment verification or insurance record reconciliationFamiliarity with pharmacy benefit programs, including mail-order and manufacturer assistanceExperience working in a CRM, Salesforce preferredExperience with healthcare operations systems such as Athena HealthAssociate’s or bachelor’s degree, or equivalent experienceWe support Equal Employment Opportunities (EEO). We are committed to an inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender identity or expression, age, marital status, veteran status, disability status, parental status, political affiliation, or any other status protected by federal, state, or local laws.