Spa Coordinator
About Us: At Beauty Freak, we are dedicated to providing first class care and a Ritz Carlton experience for our clients. We are looking for a dedicated Spa Coordinator to join our team who shares a deep passion for beauty, wellness & spectacular customer service.
Job Summary: The Spa Coordinator plays a crucial role in managing the client experience within our spa. This position involves handling client flow, front desk, and ensuring smooth day-to-day operations. The ideal candidate will excel in customer service, multitasking, and organizational skills, and will be an essential part of our team.
Key Responsibilities:
Client Flow Management: Oversee the smooth movement of clients through the spa in-between treatments, ensuring timely and efficient service.
Customer Service: Greet clients, answer phones, check voicemails, return missed calls, and convert phone inquiries into booked consultations.
Provider Coordination: Work closely with our Beauty Technicians & Nurses to ensure seamless integration of client care and therapy.
Follow-Ups: Contact clients regarding missed appointments and follow up on treatment outcomes.
Administrative Duties: Use the Zenoti platform to check in/out clients, confirm and schedule appointments, book programs, and send text and email campaigns.
Payments and Waivers: Collect payments for services and ensure all client waivers are signed & completed before each appointment starts.
Facility Management: Stock the refrigerator, order supplies, manage inventory, and ensure the cleanliness of equipment & spa at all times.
Client Engagement: Give facility tours, learn about services and products, and help book events and networking opportunities for the owner.
Follow-Up Calls: Conduct follow-up calls the day after treatments and provide detailed notes.
Required Skills and Qualifications:
Customer Service: Exceptional ability to provide friendly, helpful, and professional service to clients & have strong rapport-building skills.
Reliability: Dependable with a strong sense of responsibility and integrity.
Quick Learner: Ability to rapidly acquire and apply new skills and knowledge.
Numerical Aptitude: Comfort with handling numbers and processing payments accurately.
Organizational Skills: High level of organization & ability to manage multiple tasks efficiently. Must have superior time management skills in a fast-paced environment.
Computer Knowledge: General proficiency with MS Office (Word, Excel) and preferred experience the software platform Zenoti. (Training will be provided if needed.)
Professional Communication: Strong phone and interpersonal skills, always maintaining professionalism and courtesy.
Team Player: Collaborative attitude with a willingness to support and work with others.
Additional Information:
Work Environment: Fast-paced, dynamic setting requiring adaptability and a proactive approach.
Schedule: 20-30 hrs. Days are flexible.
Pay: $15-18/hr (depending on experience). Bonus opportunities.
Perks: Discounted/comped beauty and wellness services, employee/family discounts
How to Apply: Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to info@beautyfreakspa.com. Please include "Spa Coordinator Application" in the subject line.
Beauty Freak is an equal-opportunity employer and welcomes applications from all qualified individuals.
Job Type: Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 20 – 30 per week
Benefits:
Employee discount
Shift:
4 hour shift
8 hour shift
Day shift
Morning shift
Application Question(s):
Please take this Styles quiz and let us know your scores in all 4 areas. https://predictablesuccess.com/styles-quiz/. **Please note. There is NOT a right or wrong style. We need all 4 in our business. Please be as truthful as possible so that we can see what role you would best fit in.**
What is it about this position that appeals to you?
What traits and behaviors make you a good candidate for this position?
How would you exceed expectations in this role?
What was your favorite job you ever had and why?
Who was your favorite boss you ever had and why?
Ability to Commute:
Richmond, TX 77406 (Required)
Ability to Relocate:
Richmond, TX 77406: Relocate before starting work (Required)
Work Location: In person