Customer Care Manager

Customer Care Manager Home CareMake a Difference Every DayAre you looking for a rewarding career where your work truly matters?Do you want to be part of a team that values compassion, supports its employees, and makes a meaningful impact in the community?Join our growing home healthcare team as a Customer Care Manager and help improve the lives of elderly clients while providing peace of mind to their families. This is more than just a jobit's an opportunity to build relationships, create positive experiences, and be part of something bigger.If you love helping people, thrive in a fast-paced environment, enjoy talking on the phone, and have strong communication and organizational skills, we'd love to meet you.Position DetailsJob Title: Customer Care Manager Location: On-Site Office Position Schedule: Monday Friday Hours: 8:30 AM 5:00 PMWhy Join Us?We Offer:Weekly pay with direct depositMonthly health insurance stipendGenerous PTO and paid holidaysBonus opportunitiesFriendly, supportive coworkersComfortable and casual work environmentFamily-oriented company cultureGrowth and advancement opportunitiesMeaningful work serving your communityWhat You'll DoAs our Customer Care Manager, you will play a vital role in ensuring exceptional care for our clients and smooth operations for our caregiving team.Key ResponsibilitiesClient & Customer CareServe as the primary point of contact for clients and familiesMaintain strong client relationships and ensure excellent customer satisfactionSupport new client intake and explain our services to prospective familiesScheduling & StaffingSchedule caregivers to meet client needs efficientlyEnsure proper care coverage while minimizing overtimeMatch caregivers with clients based on compatibility and care needsOffice & Administrative SupportAnswer incoming calls professionally and warmlyAssist with payroll maintenance and daily administrative tasksPrepare reports, records, and operational documentationCompliance & Team CollaborationWork closely with office staff to ensure quality care deliveryMaintain compliance with HIPAA and all local, state, and federal regulationsWhat We're Looking ForRequired QualificationsBachelor's degree preferred OR Minimum of 2 years of experience in customer care management or healthcare office customer service managementMust HaveKnowledge of HIPAA and healthcare office regulationsStrong Microsoft Office and computer skillsAbility to quickly learn new software systemsExcellent time management and multitasking skillsStrong organizational and planning abilitiesExceptional communication and interpersonal skillsPreferredExperience in home care schedulingStaffing experience in a healthcare settingWho You AreYou are:A strong communicatorA team playerCompassionate and client-focusedOrganized and efficientReady to grow professionallyIf this sounds like you, this could be the opportunity you've been waiting for.Equal Opportunity EmployerWe are proud to be an Equal Opportunity Employer and are committed to creating an inclusive workplace for all.We do not discriminate based on race, ethnicity, gender, veteran status, disability, or any other protected class under federal, state, or local law.