Manager, Service Excellence

Position Summary...What you'll do...Service ExcellenceRequires knowledge ofRelevant knowledge articles Service process and procedures Stakeholder ManagementTo coordinate and manage service issuesDemonstrates quality service delivery for all stakeholder requests and expectations while focusing on enhancing service experienceUnderstands key metrics and scorecards for example schedules quality related to the efficient delivery and closure of cases Demonstrates an understanding of the underlying concepts and values of a service organizationParticipates and facilitates discussions on Key Responsibility Areas (KRAs) and productivity; measures service levels for the teamGenerates potential innovative improvement ideas within an assigned area of responsibility to transform stakeholder experience and improve productivity measuresProject ManagementRequires knowledge ofProject management tools techniques and methodologiesProject tracking tools dashboards and reports Change managementTo support assigned projectsUnderstands business needs identifies project requirements and adheres to prioritization and milestonesProposes and assists in developing solutions to project issues ensuring the resolution of critical issues and the escalation of complex or difficult issuesArticulates process steps to deliver work to business stakeholdersProvides view of current work streams statuses and upcoming milestonesEnsures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practicesRespect the Individual: Demonstrates and encourages respect for all builds a high-performing team seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customermember experience for all identifies attracts and retains the best team membersRespect the Individual: Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities promotes an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customer/member and company and regularly recognizes others contributions and accomplishmentsRespect the Individual: Builds strong and trusting relationships with team members and business partners works collaboratively and cross-functionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and actionAct with Integrity Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers and the world around us eg creating a sense of belonging eliminating waste participating in local givingAct with Integrity Follows the law our code of conduct and company policies and sets expectations for others to do the same promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of nonretaliation listens to concerns raised by associates takes action and encourages others to do the same holds self and others accountable for achieving results in a way that is consistent with our valuesAct with Integrity Acts as an altruistic servant leader and is consistently humble selfaware honest and transparentServe our Customers and Members Delivers expected business results while putting the customermember first and consistently applying an omnimerchant mindset and acts with an Every Day LowCost mindset to drive value and Every Day Low Prices for customersmembersServe our Customers and Members Adopts a holistic perspective that considers data analytics customermember insights and different parts of the business when making plans and shaping the teams strategyStrive for Excellence Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions fosters an environment that supports learning innovation and learning from mistakes and intelligent risktaking and exhibits resilience in the face of setbacksStrive for Excellence Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of workingAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For Information About Benefits And Eligibility, See One.Walmart.The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : Stockㅤㅤㅤㅤ‎Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in business, finance, information technology, retail, human resources, or related area and 1 year's experience in business, finance, information technology, retail, human resources, or related area.Option 2: 3 years’ experience in business, finance, information technology, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Experience leading cross-functional teams., experience using intermediate Microsoft Office functionality (for example, Word, Excel, PowerPoint), Master's degree in business, finance, information technology, retail, human resources, strategy, or related areaPrimary Location...805 Se Moberly Ln., Bentonville, AR 72712, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.