Field Service Manager

About the CompanyMinetek is a global industry leader in providing innovative and cost-effective air, water, sound, and power solutions for the mining, oil & gas, and industrial sectors.With over 150 years of combined experience, Minetek has successfully delivered more than 2,800 projects across 60+ countries. The company specialises in the engineering, design, manufacture, and implementation of both conventional and advanced solutions.About the RoleTo carry out regional site services and support, with an emphasis on safety, productivity, profitability, customer service, quality and reliability.The position requires a high percentage of time in the field, diagnosing errors and technical problems, promoting company services, and identifying areas for operational improvement to support future business and project success.This role will be based in our Columbus, Ohio Office, 4 days in the office and 1 day working from home.There will be requirement to travel to site to perform the duties of the role.Key Responsibilities:Travelling throughout the region to various mining operations for regular on-site inspections and visitsAuditing, testing, installation, commissioning, warranty and breakdown assistance ofMinetek's Air, Sound and Water productsCompleting regional service and repair jobs to ensure they are completed to the customers expected level of quality and within the negotiated time frameProviding quick response solutions to technical issues that may arise during or post installationLiaising closely with key stakeholders to ensure the highest level of customer satisfaction is achievedEstablish and maintain relationships with existing and new vendors and contractors within the regionProviding assistance and guidance to service staff and Project managers on all project related mattersAssisting with various operational requirements, assessment, process improvement and documentation as requiredIdentifying opportunities for additional product sales and services through effective relationship management and networkingEnsuring Minetek quality standards are upheld and that work is conducted safely and in accordance with company policy at all timeAbout YouEssential trade qualifications, experience working in a similar role and highly capable with equipment installs and troubleshootingA knowledge of the Australian mining industry, specifically the geography and ownership of operations in the regionExcellent communication and interpersonal skills, with a positive, can-do customer service attitudeAn inherent technical aptitude with the ability to learn new products, understanding their capability and associated benefits that will support client relationsHighly adaptable with exceptional fault finding and independent problem-solving skills based on the ability to gather and process information, consider alternatives and determine best plansHands-on install supervision and coordination of field maintenance, utilising site personnel and subcontractorsConsistently thinking ‘outside of the box’ to improve project deliverables, timelines and marginStrong safety management awareness with a passion for educating and promoting fundamental WHS practices in line with company policies and proceduresCapable of developing strong networks and customer relationships by means of on-site meetings, technical presentations and project team interactionsCulture and BenefitsMinetek is an organisation with strong company values, a business that cares about the personal and professional development of its employees. We work hard to provide a work environment that encourages open communication and collaboration, whilst remaining constantly mindful of what it takes to evolve a culture that will support long-term employee engagement.