Virtual Chief Information Officer (vCIO)

Virtual Chief Information Officer (vCIO)Fractional IT Director • Client Advocate • Business AlignmentFull-Time | Hybrid | Boise, IDAbout the RoleTotalCare IT is looking for an exceptional Virtual CIO (vCIO) to join our Business Alignment team. This is not your average IT role. Our vCIOs act as fractional IT Directors embedded within our clients’ organizations — trusted advisors who sit at the table with business owners and C-Suite executives, advocating for smart technology decisions that drive real business outcomes.You will manage a portfolio of clients simultaneously, building deep relationships with each, understanding their goals, and translating complex technology into clear business strategy. You’ll work closely with our Technical Alignment Engineers (TAEs), Design Desk, and operations team to deliver a world-class managed IT experience that clients can feel and measure.If you are a confident communicator, a strategic thinker, naturally curious about technology, and energized by helping organizations grow — we want to talk to you.💼 This is a client-facing leadership role. You are the face of TotalCare IT to our clients.🎯 Success is measured by client retention, QBR execution, proposal wins, and KPI achievement.🤝 Previous MSP experience is a significant advantage — but not required.What You’ll DoBe the Trusted Advisor to Our ClientsServe as a fractional IT Director for a portfolio of managed service clients, advocating for their technology interestsBuild and maintain executive-level relationships with business owners and C-Suite stakeholdersLead Quarterly Business Review (QBR) meetings — preparing technology roadmaps, budgets, and strategic recommendations tailored to each client’s goalsOnboard new clients and establish steering committees to guide long-term technology decisionsEducate clients on cybersecurity risks, technology lifecycle management, and the value of proactive IT investmentDrive Technology Strategy and ProposalsUse technology benchmarking outputs to identify gaps, risks, and improvement opportunitiesDevelop and present proposals for new products, services, and projects that align client technology to business objectivesCollaborate with the Design team to build accurate, timely proposals and walk clients through investment decisionsManage opportunities through the full sales cycle — from identification to closeCollaborate and Coordinate Across TeamsConduct weekly preflight check-ins with team to align on upcoming client visits and service prioritiesParticipate in the Noise Abatement Process meetings to proactively reduce chronic support issuesAttend Standards Committee meetings to contribute to the development of the technology benchmarking libraryPartner with the Project Manager to ensure smooth client onboarding and project executionActively participate in daily team huddles and weekly department meetingsManage Your Portfolio with PrecisionMaintain a well-organized ticket queue, triaging, escalating, and closing tickets to ensure timely service deliveryTrack and report on KPIs including QBR attendance, client touches, proposals proposed and won, and ticket agingBalance the needs and priorities of multiple clients simultaneously with professionalism and composureMaintain meticulous documentation of client interactions, service activities, and agreement utilizationWho You AreThe ideal candidate brings a rare combination of business instinct, technical literacy, and genuine people skills. You are someone clients trust immediately, and colleagues love working alongside.Strategic Communicator: You can distill complex technology into clear business language. You listen more than you talk, ask the right questions, and present with poise in front of any audience, from small business owners to CFOs.Business-First Thinker: You understand how businesses operate, think in terms of ROI and risk, and are comfortable discussing budgets, P&L, and organizational priorities. Technology is your tool; business outcomes are your goal.Client Champion: You naturally advocate for the client. You remember the details of their business, their pain points, and their goals, and you show up prepared, every time.Organized & KPI-Driven: You thrive on accountability. You track your metrics, manage your time across multiple clients without dropping the ball, and take pride in hitting goals.Technically Literate: You may not be hands-on with a keyboard, but you understand IT infrastructure, cybersecurity concepts, and the technology landscape well enough to guide client decisions with confidence.Collaborative by Nature: You work well within a structured team, communicate proactively, share knowledge freely, and contribute to a culture of excellence.QualificationsRequired5+ years of experience in IT consulting, IT leadership, or a client-facing technology advisory roleDemonstrated experience working directly with business owners, executives, or C-Suite stakeholdersStrong understanding of business principles including ROI, total cost of ownership (TCO), and IT budgetingWorking knowledge of IT infrastructure, cybersecurity frameworks, and technology lifecycle managementExceptional verbal and written communication skills; polished and confident presentation abilityProven ability to manage relationships and priorities across multiple clients or accounts simultaneouslyGoal-oriented with a track record of meeting or exceeding KPIsPreferredPrevious experience working at or with a Managed Service Provider (MSP), strongly preferredExperience in a Director of IT, IT Manager, or IT consulting roleFamiliarity with QBR-style client engagement processes, technology roadmap development, or vCIO servicesBachelor’s degree in Business, Information Technology, or a related field (or equivalent experience)Relevant certifications (e.g., ITIL, CompTIA, CISSP, or vendor-specific) are a bonusA Day in the LifeNo two days are identical, but here’s a glimpse at what your week looks like:Morning: Start with a team huddle — share your wins, your plan, and any roadblocks. Review your ticket queue and client touches for the day.Client Work: Prep for an upcoming QBR, jump on a client call to walk through a proposal, or collaborate with the team on a benchmarking finding that needs your input.Collaboration: Weekly preflight with the team to align on an upcoming visit. A Design Desk knowledge transfer meeting to review a proposal in progress.Strategy: Attend the Opportunities Management meeting to review open proposals and strategize on how to move them to “Won.”Close Out: Document your client touches, update ticket statuses, and wrap up the day knowing exactly what’s moving forward tomorrow.Why TotalCare ITA structured, process-driven team that supports your success — not just your activityA company that invests in your professional growth through training, certifications, and quarterly enrichment eventsA hybrid work environment with flexibility and a strong collaborative cultureA seat at the table — your ideas and client insights will shape how we serve and growCompetitive compensation and a team that genuinely cares about doing great workWork Environment & ScheduleSchedule: Monday through Friday, 8:00 AM – 5:00 PM Mountain TimeLocation: Hybrid — a mix of in-office collaboration and remote work. A quiet, professional remote work environment is required.Reporting: Reports to the vCIO Team Lead / Operations ManagerReady to Apply?Send your resume and a brief note about why this role excites you to:Info@totalcareit.nethttps://www.totalcareit.net/careers TotalCare IT • 4883 Malad St. Ste D, Boise, ID 83705 • 208-881-9713