Customer Experience & Operations Coordinator
About UsAt Ninetynine Dreams, we’re redefining beauty through creativity, inclusivity, and innovation. Since launching in 2022, we’ve grown into one of the fastest-rising brands in our space—ranking Top lashes beauty brand on TikTok Shop, reaching hundreds of millions of people across social media and serving customers around the world.Our lash and beauty products are loved by a fast-growing community, with thousands of five-star reviews and repeat customers who trust our quality and design. What started as a brand focused on comfortable, stylish lashes has evolved into a broader beauty and lifestyle brand centered around confidence and self-expression.We’re a fast-growing team that values creativity, ownership, and attention to detail. Everyone here plays an important role, and we’re looking for people who want to contribute, grow, and be part of building something meaningful.Our Work Environment Includes:Work-life balance supportOpportunities for growth and developmentA collaborative, team-oriented environmentPet-friendly workspaceComplimentary snacks and drinks About the RoleWe’re looking for someone reliable, organized, and outgoing to take on a hybrid role covering both customer experience and day-to-day operations.You’ll be the main point of contact for our customers—handling emails and messages, solving issues, and making sure every interaction feels smooth and on-brand. At the same time, you’ll take care of hands-on operational work like receiving shipments, checking products, and keeping inventory accurate and organized.This role also acts as a bridge within the team, so we’re looking for someone communicative and proactive who can keep things moving and help everyone stay aligned.What You’ll Do:Manage all customer support (email, chat, social DMs)Respond to customers in a clear, friendly, and on-brand wayHandle and resolve a wide range of customer inquiries, including but not limited to product questions, orders, shipping, returns, refunds, and replacementsReceive, organize, and process incoming shipmentsPerform product quality checksMaintain accurate and up-to-date inventory recordsConduct regular stock counts and track inventory levelsCommunicate with team members to keep operations running smoothlySupport general day-to-day office needs as they come upWhat We’re Looking For:Strong written communication skills (you’ll be communicating with customers & our team daily)Outgoing and communicative — comfortable working with others and acting as a bridge within the teamResponsible and able to take ownership of your workOrganized and detail-orientedAble to multitask and stay efficient in a fast-paced environmentQuick, proactive, and able to get things done without constant directionComfortable using basic tools (email, spreadsheets, order systems)Comfortable with hands-on work, including receiving shipments and lifting boxes up to 55 lbsPrior 1-2 year of customer service experience required; operations or inventory experience is a plusDetails:Location: 90064 Los Angeles, CAPay: $25/hourSchedule: 6 hours/day, 5 days/week (~30 hours/week) during core business hoursPerks:Employee discounts & Free productsOn-site perks (snacks, pet-friendly workspace, and more)401K with company matching (Full-Time Employees)Health insurance (Full-Time Employees)PTO (Full-Time Employees)