Helpdesk

Clearance Level Top Secret Category SCA Location Manassas, Virginia (Onsite Workplace) Key Skills For Success Customer Service Microsoft Windows Teamwork REQ#: RQ225101 Public Trust: None Requisition Type: Regular Your Impact Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens. Job Description Helpdesk At GDIT, people are our differentiators. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better. HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT: Help GDIT to build, maintain, staff, and grow a new helpdesk supporting the Department of State at our Sterling and Manassas office. Providing a high level of technical support and service to our remote customers. Help create, write, and provide input for all process, procedures, and other requirements to stand up the helpdesk. Demonstrating attention to detail, problem solving, and desire to provide great customer experience. Delivering excellent customer service via phone, chat, email, and tickets. Support our new chatbot, AI driven analytics, and VDI in a Dev/Sec/Ops environment Troubleshooting and resolving issues within our constant evolving tool set to recommend corrective actions or procedural changes. Supporting Active Directory accounts, GPO’s and other items Documenting and tracking customer incidents and requests via ticketing management system. Following resolution process and efficiently escalating tickets to appropriate teams when applicable. Serving as subject matter expert to answer questions about software and related issues. Support zero trust WHAT YOU’LL NEED TO SUCCEED: Required Experience: Associate degree in IT-related discipline and or a minimum of 1 years of related experience. Required Technical Skills: Technical support, networking, application support, problem solving with a familiarity with AI chatbots. Required Certifications: CompTIA Security+ required within 6 months of start date Security Clearance Level: Active Top Secret Required Skills and Abilities: Excellent verbal and written communication, collaborative and adaptable. Location: On Customer Site in Sterling and Manassas Virginia GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in cyber at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your focus on defending and protecting what matters. The likely salary range for this position is 69,264.00 - 92,476.80 - 115,689.60 This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Work Requirements Years of Experience 5 + years of related experience may vary based on technical training, certification(s), or degree Certification CompTIA Security+ CE | CompTIA - CompTIA Travel Required None Citizenship U.S. Citizenship Required Salary and Benefit Information The likely hourly rate for this position is between $70,550.00 - $95,450.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our Identity Verification Process As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans