Infra Repair Technician

Job Description-Infrastructure Repair Technician - Data Center (NetOps) Job Summary: An Infrastructure Repair Technician plays a vital role in ensuring the seamless operation of infrastructure and equipment within our fast-paced data center environment. As a key member of the Edge Network Service Repair Team, you will be responsible for providing expert repair services, troubleshooting complex issues, and collaborating with cross-functional teams to drive resolutions on cutting-edge technology. Key Responsibilities: Troubleshooting and Resolution: Identify, diagnose, and successfully resolve hardware problems on servers, storage systems, and network devices, utilizing advanced technical skills and knowledge of industry-standard tools and methodologies. Repair and Replacement: Perform repairs and replacements of faulty components, including but not limited to: Server hardware (e.g., GPU, CPU, Motherboard) Storage systems (e.g., Hard Drives, SSDs) Network devices (e.g., Switches, Routers, Firewalls) Ticket Management and Closure: Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently. Root Cause Analysis: Participate in root cause analysis of highly technical issues within the data center, collaborating with cross-functional teams to identify and address underlying causes. Collaboration and Communication: Collaborate with other technicians, engineers, and stakeholders to resolve complex technical issues, communicating effectively and escalating issues as needed to ensure prompt resolution. Process Improvement: Evaluate and identify areas for improvement in processes, tools, and systems, recommending changes to optimize efficiency and quality of work. Monitoring and Maintenance: Conduct routine monitoring of Task queue, Trouble Ticketing system, and Chatroom repair requests on equipment in the data center environment, ensuring prompt identification and resolution of issues. Documentation and Record-Keeping: Document all work performed within the ticket portal, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records. Inventory Management: Maintain receiving and installing network devices, spare parts, and RMA equipment from vendors, ensuring efficient inventory management and minimizing downtime. Training and Development: Participate in training and stay up-to-date with new technologies and techniques, enhancing your skills and expertise. Safety and Compliance: Adhere to safety procedures and protocols when working with electrical and mechanical equipment, ensuring a safe and compliant work environment. Customer Service: Provide exceptional customer service and support to internal stakeholders, responding promptly to requests and resolving issues efficiently. On-call Rotation: Participate in on-call rotation, providing after-hours support for critical related issues outside of regular business hours and regular business hour on-call support as scheduled. Travel Requirements: Travel up to 15% of the time, as needed, to support data center operations and participate in training or meetings. Requirements: Must be available to work a flexible schedule 24x7x365 to support business operations, including weekdays, weekends, and varying shifts. This role may require overtime exceeding 40 hours per week. 2+ years of experience in computer hardware, networking, and troubleshooting Strong technical background in computer hardware, networking, and troubleshooting Excellent problem-solving and analytical skills Ability to work effectively in a fast-paced, dynamic environment Strong communication and interpersonal skills Ability to lift up to 40 pounds and work in a physically demanding environment Degree in Computer Science, Engineering, or related field preferred Preferred Qualifications: 2+ years of experience in a datacentre environment, with a focus on server hardware, storage systems, and network devices