Sales Operations Specialist

DescriptionThe History of Foley Family Wines & SpiritsIn spring of 1996, Bill & Carol Foley purchased 1,000 acres of lush and fertile earth within the then relatively unknown Sta. Rita Hills region of Santa Barbara County. Their plan – produce hand-crafted Chardonnay and Pinot Noir that reflected the best of California’s Central Coast. Named for their two daughters – Lindsey & Courtney – Lincourt Vineyards was born, and with it, the beginning of Foley Family Wines & Spirits.In the 25 years since, Foley Family Wines & Spirits has grown into one of the world’s largest producers of fine wine, adding some of the industry’s most valuable wineries, located in the most recognized winemaking regions, including Napa, Sonoma, the Pacific Northwest, and New Zealand. Today, the Foley Family Wines & Spirits portfolio boasts a number of the most-celebrated names in wine, including Chalk Hill Estate, Chalone, Ferrari-Carano, and SebastianiJob SummaryWill be responsible for coordinating and providing all aspects of customer service to distributors and the Sales team.** This is a hybrid role. M & F remote optional, Tues - Thursday onsite. **RequirementsRoles and Responsibilities:Customer Service Act as main point of contact for assigned group of wholesale distributors and special handling accounts including Control State Bailment Work closely with Division and Regional Sales Managers to troubleshoot and resolve issues or concerns Respond to phone calls and email inquiries from the Sales team and distributors Interact with other departments to obtain necessary information for sales requests Manage product Holds and Allocations Performs New Item Set Up via Distributor Portal Other job duties as assigned to generate salesOrder Processing Accurately enter distributor purchase orders into ERP (Business Central) Verify distributor credit limit, aging and compliance Confirm orders and notify distributor of any product, vintage or pricing discrepancies, revise orders as needed Check inventory levels, products holds and allocations, inform Manager of large orders or product shortages Coordinate with warehouse staff and carriers to ensure prompt pickup of ordersDistributor Transfers Coordinate financial aspects and process transfers between distributorsRequired Knowledge, Skills & Other Abilities Previous wine experience preferred BC/NAV or ERP related systems experience Exceptional customer service skills with strong attention to detail Strong Microsoft Office with solid Excel skills Problem solving, analytical skills and capability to manage priorities and workflow in a timely fashion. 3-5 years related experience Embrace Company Core Values – Teamwork, Commitment, Quality, Integrity, Safety, Entrepreneurship and FUN!Company Core ValuesTeamwork – Be a Spirited PartnerCommitment – Crush Every DayQuality – Good vs. Grape: It’s All in The DetailsIntegrity – It Takes a CommunitySafety – Tend the VinesEntrepreneurship – Love the Wine You’re WithFun! - Smile! You Have Purple Teeth!Foley Family Wines & Spirits provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation.