Customer Service Representative
Customer Service RepresentativeRole OverviewWe are seeking a highly professional and experienced Customer Service Representative for a 4-month temporary contract. This is a 100% remote role offering a highly competitive pay rate. As a core member of the team, you will act as the first point of contact for customers, delivering exceptional support and resolving inquiries with empathy and efficiency.Position DetailsJob Title: Customer Service RepresentativeEmployment Type: Temporary (Contract)Contract Duration: 4 MonthsWork Location: Remote (US)Target Start Date: June 22, 2026Compensation: $30.00 – $35.00 / hour (depending on experience)Key ResponsibilitiesCustomer Support: Respond promptly and professionally to customer inquiries across multiple channels (phone, email, and/or chat).Issue Resolution: Diagnose and troubleshoot customer problems, providing accurate solutions to ensure a high rate of first-contact resolution.Data Entry & Tracking: Accurately document all customer interactions, feedback, and escalations in the internal CRM system.Product/Service Knowledge: Maintain a deep understanding of company products, services, and policies to effectively guide customers.Collaboration: Escalate complex issues to the appropriate internal teams while maintaining ownership of the customer experience.Qualifications & RequirementsExperience: 2+ years of experience in a customer service, call center, or helpdesk environment.Remote Setup: Must have a quiet, dedicated home office space with a reliable, high-speed internet connection.Communication: Exceptional verbal and written communication skills with a strong command of professional phone and email etiquette.Tech Savvy: Proficiency with CRM software (e.g., Salesforce, Zendesk), Microsoft Office Suite, and internal chat tools (e.g., Slack or Teams).Soft Skills: Strong active listening, problem-solving abilities, patience, and a positive attitude under pressure.Availability: Must be able to commit to the full 4-month contract duration starting on June 22, 2026.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.