Office Operations Manager

Operations Office Manager - Adventure TourismFull-Time | Seward, AlaskaKenai Backcountry Adventures is seeking a strong, organized, and dependable Operations Office Manager to help run the day-to-day office side of our business in Seward.This is a key role focused on keeping the office organized, supporting daily operations, helping maintain staff accountability, and ensuring communication stays clear between guests, office staff, field staff, and leadership. We are looking for someone who can help create consistency, solve problems, keep priorities moving, and bring calm, professionalism, and follow-through to a fast-paced adventure tourism environment.This is not a marketing role. It is an operations-focused office leadership role for someone who can help keep the business running smoothly day to day.What You’ll DoOversee daily office operations, including phones, emails, guest communication, and front desk flowHelp ensure reservations, confirmations, payments, manifests, and guest details are accurate and up to dateCoordinate daily communication between office staff, guides, and leadershipKeep schedules, task flow, and office priorities organized and moving forwardHelp hold staff accountable for professionalism, follow-through, and day-to-day expectationsSupport hiring, onboarding, staffing coordination, and employee oversightIdentify operational issues early and help solve problems before they become bigger disruptionsHelp create a more organized, efficient, and positive office environmentSupport operational continuity during the busy summer season while also helping strengthen year-round systemsWhat Success Looks LikeThe office runs in a clear, organized, and professional way day to dayGuest communication and reservation details are accurate and timelyStaff understand expectations and follow through on responsibilitiesDaily operations move forward with fewer fire drills and less confusionLeadership has stronger visibility into what is happening operationallyThe office becomes a more stable, accountable, and well-run part of the companyWhat We’re Looking ForStrong organizational skills and attention to detailClear, confident, and professional communicationAbility to manage multiple moving parts in a fast-paced environmentGood judgment, problem-solving ability, and follow-throughAbility to help hold people accountable and maintain a strong team cultureComfort operating in a hands-on role with real responsibilityExperience in office management, operations coordination, hospitality, tourism, or team leadership preferredFamiliarity with Google Workspace and modern office systems preferredCompensation$60,000–$72,000 annually, depending on experience.Benefits & PerksPaid time off for eligible full-time employees401(k) with company match for eligible employeesAccess to health, dental, vision, and related insurance optionsOptional employee housing, subject to availabilityComplimentary or discounted participation in select KBA adventuresOpportunities for professional development and growthWhy Work With KBAKenai Backcountry Adventures is one of Alaska’s leading adventure companies, known for delivering high-quality experiences in wild places. This is an opportunity to step into an important role within a fast-moving operation and help create the kind of structure, consistency, and professionalism that supports both an exceptional guest experience and a strong internal team.