Customer & Operations Support Representative

The Company Founded in 2012, What If Media Group is an award-winning performance marketing company that enables the world’s leading brands to acquire valuable new customers at scale. By leveraging data-driven engagement and re-engagement strategies across multiple marketing channels, and utilizing insights based on millions of consumer ad interactions each day, WIMG delivers cost-effective and profitable performance marketing solutions that extend lifetime value and maximize ROI. Headquartered in Fort Lee, New Jersey, WIMG is a recipient of Crain’s 2020 Fast 50 and is a member of the Inc. 5000 list of the fastest-growing private companies in America. The Role Our Customer & Operations Support Representative role will work with two distinct departments within the company. This remote, part-time position will require availability on Thursdays - Sundays. Expected hours: Thursdays: 8:00 PM EDT - 10:00 PM EDT Fridays: 8:00 PM EDT - 10:00 PM EDT Saturdays: 9:00 AM EDT - 5:00 PM EDT Sundays: 9:00 AM EDT - 5:00 PM EDT The customer support responsibilities of this position demand a steady, calm, and friendly temperament for assisting with customer service issues such as setup, glitches, billing, design, & cancellations. The operations support responsibilities of this position will entail monitoring our automated mailing dashboard to ensure timely sending, as well as addressing any campaigns that need manual intervention. You will perform various checks throughout each shift to confirm that operations are running smoothly. The ideal candidate for this role will be an expert at multitasking, have keen sense of attention to detail, possess problem-solving skills, & have the ability to maintain a positive attitude in all circumstances. Impeccable grammar, punctuation, and communication are musts in this role. Responsibilities Handle email and phone support requests Handle scheduled support calls, as needed Work directly with our engineering team to debug and improve the system Utilize several different apps to manage live chat, internal chat, tickets, billing, etc. Monitor automated mailer dashboard Select content for email campaigns Manually setup campaigns Swap campaign offers Pull reports on revenue and leads statistics Education & Experience High School Diploma or GED required; college degree preferred One year of IT customer support experience preferred Excellent interpersonal and communication skills Ability to work both independently and in a team environment Familiarity with Microsoft Windows, Word, and Excel programs Ability to type a minimum of 30 WPM with 90% accuracy Knowledge of phone systems is a plus Base salary for this role will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market conditions. Base pay is just one component of WIMG'S total compensation package for employees. The expected base salary for the role will generally be at $21-$23 per hour at the commencement of employment, but the final salary offered may be outside this range based on individual circumstances and business and market conditions. What If Media Group is an Equal Opportunity Employer. We provide employees with a competitive salary and bonus plan, as well as generous medical, dental, vision, & 401k plans. We look forward to hearing from you!